Luis G. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Demonstrated expertise in overseeing and executing a diverse portfolio of home improvement projects, showcasing a nuanced understanding of project intricacies
• Managed project budgets emphasizing financial acumen and cost-effectiveness
• Consistently ensured adherence to project schedules, delivering results that consistently met or exceeded client expectations
• Implemented strategic cost-saving measures without compromising quality standards, showcasing a keen understanding of financial dynamics in the home improvement sector
• Distinguished by a proactive approach to resolving customer issues promptly and effectively, resulting in heightened overall customer satisfaction
• Successfully implemented and executed customer retention strategies, establishing enduring relationships within the competitive home improvement industry

Chicago, Illinois, United States

• Successfully managed day-to-day operations of the store, ensuring efficient and profitable store performance with a team of five employees.
• Implemented effective sales strategies, resulting in 15% increase in overall store sales.
• Strategically market products and create sales leads via customer retention software
• Conducted regular inventory audits and implemented proper inventory management techniques to reduce shrinkage and improve stock accuracy.
• Provided exceptional customer service both in Spanish and English, fostering positive relationships with customers and driving repeat business.
• Create and execute customer success plans, including onboarding, adoption, and renewal strategies.

Chicago, Illinois, United States

• Managed construction projects from start to finish, including overseeing a team of eight employees and ensuring projects were completed on time and within budget.
• Developed project plans, schedules, and budgets, and regularly monitored progress to ensure projects were on track and met project specifications.
• Collaborated with architects, engineers, and home owners to resolve issues and maintain project schedules.
• Conducted site visits and inspections, ensuring all work was completed in accordance with plans, specifications, and industry standards.
• Assisted in management of the subcontractors, vendors, and suppliers, ensuring they were properly coordinated and that their work was of the highest quality.
• Developed and maintained strong relationships with clients, addressing their needs and concerns and ensuring their satisfaction with the project outcome.

Chicago, Illinois, United States

• Assisted skilled trade workers, including carpenters, electricians, and plumbers, with various construction tasks and projects.
• Completed tasks related to demolition, carpentry, electrical, plumbing, and other aspects of home improvement projects.
• Transported tools and equipment to job sites, and set up and maintained a safe and organized work area.
• Operated power tools, hand tools, and other equipment, following all safety guidelines and procedures.
• Assisted in the preparation and installation of drywall, flooring, and other building materials.
• Completed tasks related to painting, staining, and finishing work, including preparing surfaces and cleaning up work areas.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, Senior

Activities and Societies: - Alpha Psi Lambda National Inc. - Student Volunteer at NEIU Alumni Relations DepartmentAlpha Psi Lambda.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Alpha Psi Lambda Fraternity