Luis Garcia, Pmp, Csm Email & Phone Number

Houston, Tx

Manage all aspects of custom software development projects, including Behavioral Science-based research, UX Design, Development (Solution Architects), and Data Science.- Orchestrated and led cross-functional teams comprising of Developers, Researchers, UX Designers, and QA engineers, resulting in the timely delivery of high-quality software products within budget constraints.- Successfully managed all phases of custom software development projects, integrating Behavioral Science-based research, UX Design, Development, and Data Science, ensuring alignment with project objectives and client requirements.- Exercised meticulous oversight of project finances, thoroughly tracked expenses, formulated and managed budgets, and consistently achieved financial targets.- Developed and meticulously maintained comprehensive project plans, encompassing detailed timelines, resource allocation strategies, and robust risk management protocols, ensuring project milestones were achieved on schedule.- Established and maintained effective channels of communication and collaboration between team members and stakeholders, fostering a transparent and cohesive project environment through daily status updates, regular meetings, and detailed progress reports.- Cultivated a positive and inclusive team culture rooted in collaboration and continuous learning, driving engagement and productivity among team members.

Plano, Texas

Directly collaborated with the CEO to oversee and optimize a diverse array of company metrics, devising strategic solutions tailored to each aspect of the business.- Collaborated directly with the CEO to meticulously monitor a wide spectrum of company metrics and engage in strategic discussions to address each area effectively.- Devised and implemented an efficient communication method to relay company metrics to senior leadership, enhancing transparency and facilitating informed decision-making.- Streamlined contract processes by conducting thorough review and analysis of all Professional Services contracts, ensuring compliance and mitigating risks before legal escalation was required.- Utilized HubSpot for comprehensive Sales Management, overseeing all aspects of sales operations from prospecting and lead generation to negotiation and relationship management, optimizing sales processes for enhanced efficiency and effectiveness.- Monitored and analyzed weekly resource planning reports, leveraging insights to develop strategic hiring plans aligned with demand, contributing to optimized resource allocation and staffing decisions.- Reviewed, negotiated, and approved vendor contracts, securing favorable payment terms and partnership conditions, and fostering mutually beneficial vendor relationships.- Collaborated closely with the CFO to provide insights into Profit & Loss across various company areas, projects, and employee performances, contributing to informed financial decision-making and performance monitoring.

Dallas/Fort Worth Area

Reported directly to the COO and CFO to strategize weekly reporting of company metrics and address various topics concerning each area.Key Clients: Southwest Airlines, FedEx, PwC, FedEx Office, Fiserv Solutions, Dell, Lowe’s, The Container Store, Mercedes-Benz, Under Armour, General Electric, JC Penney, 7-Eleven, Expedia- Directly reported to the COO- Designed and Implemented a Tableau Business Intelligence platform to communicatecompany metrics to Management- Saved 42% on a large company IT tool negotiation- Sales Management using Salesforce- Created a General Manager Handbook for all office P&L owners- Created an Operations Integration Plan used during company acquisitions andintegrations- Reviewed, edited, and approved all Statements of Work (SOW) before salespeople sentthem to customers- Proficient in leveraging Salesforce, with extensive experience in customizing and optimizing the platform to streamline workflows, enhance collaboration, and drive project success.- Created a monthly Resource Capacity report for each office P&L owner and CEO- Negotiated and approved all vendor contracts with a goal of cost savings- Reviewed and approved large corporate IT tools used throughout the company- Worked closely with the Controller to understand and monitor the company burn rate.- “Always on Tap” Award - Recognized by Leadership Team for outstanding work ethic andachievement

Dallas, Texas, United States

Managed all aspects of custom software development projects, including development, information architecture, and UX design, while overseeing both onshore and offshore development teamsKey Clients: Visa, Brinks, Chesapeake Energy, CBRE, Fidelity, Hotels.com, International Monetary Fund (IMF), Microsoft, Neiman Marcus, Nokia, Pepsi, Frito-Lay, Radio Shack, Turner Construction, Mastercard, Coca-Cola· Project Management for all aspects of client software development projects. · Manage onshore and offshore development teams to create Microsoft solutions such as SharePoint and other enterprise solutions.· Responsible for monitoring project budgets aimed at meeting desired margin goals.· Wrote and negotiated agreements between client and vendor.· Facilitated requirements gathering, design, and technical planning sessions.· Educated team members on the latest project management processes to allow for a cohesive and efficient software development lifecycle.

(Acquired by EMC)

(Acquired by Geniant)

· Responsible for all front-end HTML and CSS code management used on the newly launched www.containerstore.com website.· Created and managed all email marketing campaigns and analyzed for performance.· Managed cross-departmental projects to synchronize and execute company marketing campaigns.· Managed all Digital Marketing, including paid search, affiliate program, and natural search engine optimization.