- Troubleshoot desktops, laptops, audio-visual equipment, and IoT devices- Assist staff and faculty with the utilization of classroom technology

- Instructed students on binary, decimal, and hexadecimal counting systems, and mastering the conversion techniques between them

• Collaborated in the rewrite of legacy RESTful API microservices into a monolith with improved error logging and developer experience• Wrote extensive unit and end-to-end tests using Jest for each API endpoint implemented, ensuring high code coverage and enhanced reliability• Designed and implement Python scripts to automate modifications on local development environments• Developed GraphQL queries and Mongo aggregations to allow filtering of information on dynamic web pages

- Collected data on A/V equipment present in classrooms- Validated data through automation using Excel formulas and VBA- Developed SQL queries to generate reports- Maintained department website that showcases the technology present for each rooms- Collaborated alongside engineers in diagnosing networking issues- Troubleshoot and applied appropriate fix for problematic A/V equipment- Create a wiki to document responsibilities via MkDocs to ease onboarding of new student… Show more - Collected data on A/V equipment present in classrooms- Validated data through automation using Excel formulas and VBA- Developed SQL queries to generate reports- Maintained department website that showcases the technology present for each rooms- Collaborated alongside engineers in diagnosing networking issues- Troubleshoot and applied appropriate fix for problematic A/V equipment- Create a wiki to document responsibilities via MkDocs to ease onboarding of new student hires Show less

- Traveled using company van with the proper equipment to provide on-site diagnosis and fast professional repairs on mobile devices. - Assisted customers over the phone or in-person when it comes to backing up their data, or configuring their device to be eligible for repairs.- Performed rigorous testing provided by the manufacturer to ensure the customer's device is in complete working order.

- Helped individual students in classrooms who may not find the classroom resources accessible. Converted documents to a certain format that allows screen readers to easily read the contents to the user.- Provided technical knowledge in troubleshooting software and hardware issues in the classroom to allow instructors to continue teaching.- Captioned educational videos under DCMP guidelines using Camtasia.- Recommended a shared network drive across computers in the office to… Show more - Helped individual students in classrooms who may not find the classroom resources accessible. Converted documents to a certain format that allows screen readers to easily read the contents to the user.- Provided technical knowledge in troubleshooting software and hardware issues in the classroom to allow instructors to continue teaching.- Captioned educational videos under DCMP guidelines using Camtasia.- Recommended a shared network drive across computers in the office to stream line the review process.- During the pandemic, continued working from home by researching and using open source alternatives to Camtasia. Show less