Principal Technical Support Engineer
Current- Team member of Oracle Global Customer Support - Install & Upgrade - Trained new team members on overall processes and best practices.- Provided 24x7 Customer Support for Installations, Upgrade process with tools as DBUA, AutoUpgrade and patching process.- Created documentation for new and/or existing technical issues.- Troubleshoot bugs for customer issues.- Prepared specific test cases for solving customer issues.- Troubleshoot customer issues.Tools &… Show more - Team member of Oracle Global Customer Support - Install & Upgrade - Trained new team members on overall processes and best practices.- Provided 24x7 Customer Support for Installations, Upgrade process with tools as DBUA, AutoUpgrade and patching process.- Created documentation for new and/or existing technical issues.- Troubleshoot bugs for customer issues.- Prepared specific test cases for solving customer issues.- Troubleshoot customer issues.Tools & Experience: Oracle Database (11g, 12c R1, 12c R2, 18c, 19c, 21c and 23ai), RMAN Backup and Recovery, Multitenant, Install, Patching, Linux/Unix/Windows, Customer Support, SQL. Show less