o Plan and estimate the promised deliverables.o Manage the inputs required for the development of a deliverable.o Support in the design of new functionalities for digital channels and assigned requirements.o Ensure that resources meet commitments in time and quality, according to planning.o Plan facilities scheduled to production according to agreed commitments.

o Identify and provide solutions to our users for the CRM Issues.o Analyze IT/Business requirements that improve the experience of our customers and users. o Follow-up IT requirements in Waterfall framework.

o Analyze risks and impacts of changes in parameters to banking software.o Provide solutions to the technical problems of the systems in terms of parameters.o Maintain the stability of the systems, ensuring that their integrity is not affected by the multiple modifications made to the system parameters to adapt them to the constant changes in the business.o Offer effective and timely support to the needs of the different departments of Grupo Financiero León.

o Identify functional and technical defects.o Analyze the risk levels for which the test cases will be submitted according to the business rules. Develop test project plan.o Identify improvement opportunities during software development.