As a multifaceted bilingual manager of both people and operations, I offer 10+ years' of experience scaling operational efficiency, developing ideas, building relationships, driving marketing/promotional efforts, and optimizing processes while streamlining workflows. Strategically, I have capitalized on my relationship-building and communication skills to enhance business environments and create an atmosphere that encourages new ideas and concepts, translating marketing initiatives into sales objectives and increased revenue. Results-focused leadership abilities have propelled me to reach new heights in operational improvement, with a clear understanding of risk while driving Return on Investment (ROI).Situational and strategic awareness of my environment has allowed me to constructively challenge internal and external controls and to grow and improve upon existing processes and services across multiple platforms. By aligning specific priorities to overall business goals, I have effectively led teams to increased productivity in the knowledge of their impact on operations as a whole.