Luis Gomez Email & Phone Number

Seattle, Wa, Us

Portland, Us

New York City, Ny, Us

• Built recruiting and people operations reporting and data management frameworks and dashboards from the ground up using SQL and Excel.• Democratized data for our recruiters and HR business partners to ensure up-to-date self-serve analyses and dashboards were available to measure and improve core business objectives.• Saved 60%+ on recruiting costs across the business by analyzing ad spend funnels and ROI resulting in a YoY cost savings of $2M+.• Automated warehouse attendance tracking across all markets using SQL to give location managers insight into attendance trends to better manage their hourly workforce.• Led organization of build out of monthly recruiting, HR, and benefits metrics presentation to Founders and C-Suite to improve top-of-funnel recruiting and conversion, ad spend, attrition and retention, and employee experience and engagement.

San Francisco, California, Us

• Organizing and executing annual budget allocation of $250k+. • Devising scalable programs to support highest revenue and growth season in company history. • Working with multiple departments to develop solutions that drive immediate impact. • Meeting with leadership to discuss program status and actionable next steps. • Working cross functionally to grow online presence in order to drive increased candidate flow and conversion.

San Francisco, California, Us

• Collaborated in building out and managing a new operational process to hire 1,500+ hourly employees in 2021.• Helped lead hourly hiring efforts for Spin’s busiest ever summer season to quickly grow the hourly team which enabled Spin to hit record ride and revenue numbers.• Built hiring dashboards to enable Spin to track key company hiring metrics and continue to drive strategic growth for our U.S. and global markets.• Managed team of 4 Recruiters and Recruiting Coordinators.

San Francisco, California, Us

• Responsible for payment tracking and execution of more than $2.6M annually.• Managed team of 2 FTEs and 30+ contractor accounts and relationships.• Built out operations model for contractor network from the ground up - enabling us to scale rapidly into new markets and hit quarterly KPIs.• Managed operations for our contractor workforce in the Pacific Northwest, West, Southwest, and Frontier regions across 15 states.• Responsible for driving strategic growth, implementing cost saving measures, partner acquisition, and building out SOPs.• Identified overpayments to contractors and worked with product, local market operations teams, and contractors to develop and implement an app-based solution to eliminate overpayments - Led to $2,800 in daily cost savings in some markets and over $1M in cost savings annually across the company.

San Francisco, California, Us

• Managed operations for Spin's largest market and a team of 8+ bicycle mechanics and drivers to keep supply on the road and in competitive locations throughout Seattle.• Provided weekly audit reports and regularly met with city regulators to maintain a positive working relationship.• Negotiated bikeshare deals with local corporations including Microsoft, Expedia, and Facebook to provide additional revenue streams.

Redmond, Washington, Us

• Ran enrollment incentives analysis and discovered potential overpayments by Microsoft totaling over $3M.• Created and owned calculation and reporting models for cloud solution sales channels for industry giants such as Dell, IBM, and T-Mobile.• Responsible for deal intake, contract design, payment calculation and execution, and reporting to leadership.

• Managed a team of 5+ interns with goals to spread brand awareness and develop sales channels.• Managed operations & logistics across the entire company including two warehouses.• Designed and implemented an inventory tracking system to ensure supply was always on hand to hit sales targets.

San Francisco, California, Us

• Managed driver permit application process, regulatory compliance, and audit processes across Washington state and the PNW.• Ran analysis of regulatory compliance levels across all Seattle Driver Support Centers - Implemented new regulatory testing process that resulted in a 22% increase in compliance levels, mitigating the risk of receiving fines over $100,000 per infraction.• Designed and implemented native-to-system application process that brought accuracy of driver compliance records to 100% while reducing processing time from 45 hours per week to 15 hours per week.• Created auditing tool using SQL & Excel that improved internal audit processing time by 94%.• Managed Driver Support Center that was consistently rated number one in driver satisfaction in the Greater Seattle Region.• Increased accuracy of driver login data by writing Google Apps Scripts that automatically tracked interaction time with drivers, which reduced sign-in times by 50%.