Luis Roel Email and Phone Number
At Seminole Hard Rock Support Services, our team enhances guest experiences by analyzing feedback across multiple platforms and recommending improvements to executives. With a Master of Science in Information Systems and Business Analytics from FIU Chapman Graduate School of Business, I am equipped to dissect complex data and translate it into actionable strategies.My role intertwines customer relationship management and data analytics, skills sharpened through certifications in Data Rights Foundations and Mastering Data Governance and Ethics. We collaborate to refine service processes, a mission driven by my dedication to continuous learning and an unwavering commitment to excellence in guest services.
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Program ManagerSeminole Hard Rock Support ServicesHollywood, Fl, Us
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Guest Services AnalystSeminole Hard Rock Support Services Oct 2021 - PresentHollywood, Florida, United States- Define, develop, and monitor guest feedback from various sources.- Provide recommendations for continuous improvement to increase customer satisfaction to corporate and property executives.- Analyze key performance indicators and collaborate with cross-functional teams to enhance guest service processes. -
Business Development Research SpecialistFirstservice Residential Florida Oct 2020 - Oct 2021Hollywood, Florida, United States- Generated market data analysis reports using Microsoft 365 CRM and Excel.- Created visual graphs using Microsoft Power BI for reporting purposes.- Developed training tutorials for Excel formulas and lead generation strategies. -
Client Support SpecialistMendelson Consulting Inc Jan 2017 - Aug 2020Pembroke Pines, Florida, United States- Managed affiliate program and trained members on a new technology platform.- Processed invoices and bills utilizing QuickBooks, ensuring accurate and timely payments while maintaining meticulous records of financial transactions.- Implemented successful digital marketing campaigns.
Luis Roel Education Details
Frequently Asked Questions about Luis Roel
What company does Luis Roel work for?
Luis Roel works for Seminole Hard Rock Support Services
What is Luis Roel's role at the current company?
Luis Roel's current role is Program Manager.
What schools did Luis Roel attend?
Luis Roel attended Fiu Chapman Graduate School Of Business, Florida International University - College Of Business.
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