Luís Gustavo Estima Email & Phone Number

Florianópolis, Santa Catarina, Brasil

We Move, is a Brazilian-based gym focused on physical training with a startup mindset. At We Move, I had two primary responsibilities:- Customer Experience: ensure that clients' training is up to date with their physical training, evolving and gaining results as desired. Also, I used to coach our clients to help them achieve results faster. - Customer Engagement: creating strategies to make clients achieve enough training sections monthly to avoid churns and increase training adoption. Main results: - Increased customer engagement (more than three times a week training in the gym) Influenced to increase Gym Plan's

Florianópolis, Santa Catarina, Brasil

Conexo is a retail distribution company responsible for the operation and distribution of the ZUMMO brand in the southern territory of Brazil. As Conexo's CSM, I was resposible for:- Customer Onboarding: work closely with Sales Team to ensure alignment with our product and design onboarding/implementation new strategies- Customer Relationship Management: as a company partner and only responsible for customer success, I was the contact point between the company and our customers.- Account Management: analyze potential upgrades and upsell within our Opportunities Matrix - strategies based on available data and customer relationships. Main results: - Implemented a high, mid, and low touch Onboarding- I did my company exit was accomplished in just six months due to the excellent result demonstrated and the market interest.

Florianópolis, Santa Catarina, Brasil

As an Instructor Freelancer, I offered Individualized workouts for clients. With this experience, I was able to create a great professional and personal bond with my clients. My great achievement was making my customers satisfied with their bodies and healthier.This job required a lot of external perceptions about the clients’ needs and how to make them get the desired results. It demanded a lot of motivational support, for better performance; and deep studies to bring new exercises and solutions.

Florianópolis, Santa Catarina, Brasil

Bravoa Gas Station was a family business focused on fuel distribution.It was my first entrepreneurship experience, and my focus was to learn more about the business model. My main goals were:- Help to improve the communication with customers and internal staff; - Design dashboards to report business health to stakeholders; - Partner with digital marketing agencies to improve digital presence and results; - Mapping out the market to incorporate new customer services.