》I'm a Product Designer with 4+ years of professional experience, currently allocated at Fiserv, a global leader in financial technology and payments.》I design intuitive B2B desktop and mobile solutions to the Latin American acquiring and payment market, solving problems and adapting solutions to meet the specific needs of users from different countries aligned with business goals and always conducting user research and usability tests and following our design system pattern, in order to have a strong product for a short and long term growth.》My daily work is directly with teams of Latam countries, from multiple time zones, in a fast-paced and dynamic environment, using agile methodologies as scrum sprints and kanban.》I have a communicative and collaborative profile and my ability to interact with people makes teamwork easier. In addition, I'm a data-driven, curious, self-motivated, and user-centric professional with a strong strategic vision and always open to learn new things.》I use my free time to photograph with my Nikon camera and do some outdoor activities. Climbing is my passion, there is a climbing gym close to home, it's a place where I can connect with myself.[I have Italian citizenship]• Contact:Cell: + 55 11 99146-5935Email: luishramos@outlook.com.brKnowledge:☑️ Define design roadmap.☑️ Agile methodologies.☑️ Ease of communicating and negotiating with stakeholders and customers.☑️ Strategic business vision.☑️ Map personas and user/customer journeys.☑️ Qualitative, quantitative research and usability tests.☑️ Validation of hypotheses and prototypes with users.☑️ Benchmarking.☑️ Create wireframes, navigation flows, low, medium and high fidelity navigable prototypes, development of creative interfaces.☑️ Figma, Adobe XD, Sketch, Invision Studio, Marvel App, ProtoPie, Slack and Miro.☑️ SurveyMonkey, Hotjar, RD Station.☑️ UI Design and Design Systems.☑️ Business metrics and NPS.☑️ Presentations, Workshops and Talks.☑️ Design Thinking.☑️ End-to-end product design.☑️ Work on products in the B2B and B2C space.