Luís Henrique Silveira

Luís Henrique Silveira Email and Phone Number

Lead Product Manager | Collection and Payments @ Stone
State of São Paulo, Brazil
Luís Henrique Silveira's Location
Indaiatuba, São Paulo, Brazil, Brazil
Luís Henrique Silveira's Contact Details

Luís Henrique Silveira work email

Luís Henrique Silveira personal email

n/a
About Luís Henrique Silveira

• Seasoned professional with a successful career in the Digital Products field within the banking sector and solutions in the financial market.• Expertise in driving results through sustainable solutions in credit cards, payment methods, and financing.• Noteworthy achievements in creating national-level Growth strategies and extensive experience in digital transformation and innovation projects. Implementation of agile squads and development of strategic actions through Agile methodologies, Scrum fundamentals, Lean Agile, Design Thinking, and Kanban.• Strong data-driven orientation, process focus, and people management skills. Leadership of teams and collaboration within multidisciplinary teams.• Experience in developing and implementing strategies for digital product solutions throughout their lifecycle, from conception to launch and maintenance. Cost controls and profitability evaluations.• Creation and execution of product roadmaps and backlog management, with an integrated view for customers, internal teams, and business partners. Extensive engagement with big tech companies.• Budget management for the department, tracking KPIs, and creation of OKRs (Objectives and Key Results).• Monitoring and analysis of market trends and scenarios, aiming to identify opportunities and manage risks.• Enthusiastic about technologies and constantly seeking process improvement, aiming to add value to stakeholders and provide the best customer experience and journey.

Luís Henrique Silveira's Current Company Details
Stone

Stone

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Lead Product Manager | Collection and Payments
State of São Paulo, Brazil
Website:
stone.com.br
Employees:
13522
Luís Henrique Silveira Work Experience Details
  • Stone
    Lead Product Manager | Collection And Payments
    Stone
    State Of São Paulo, Brazil
  • Stone
    Lead Product Manager | Collection & Payments
    Stone Nov 2022 - Present
    São Paulo, São Paulo, Brasil
    Management of Collection and Payments Squads.Responsible for defining, developing features, implementing new services, and monitoring digital credit recovery strategies, including: customer communication, partner hiring, and data analysis.Identification, evaluation, and validation of solutions and improvements in the customer journey and products.Backlog management, conducting daily routine, deadline management, cost management, and providing support to the team.Budget management, defining strategies, and analyzing project profitability.Creation of OKRs , management of KPIs, and key credit recovery indicators: delinquency rate, average delay rate, and recovery rate.Strong interaction with business areas, providing new insights and opportunities.Knowledge of credit policies and portfolio management.
  • Itaú Unibanco
    Product Manager | Credit Card Business
    Itaú Unibanco Oct 2020 - Oct 2022
    São Paulo, Brasil
    Management of the Growth and Digital Product Squad.Leadership of 9 people in agile management.Development of roadmaps, execution of acquisition strategies, onboarding new businesses, and product lifecycle management.Prospecting and presenting strategies for new partnerships with big tech companies and retailers. Participation in negotiation meetings and support in business plan development.Business mapping, communication strategies on key digital channels, return on investment in paid traffic and campaigns.Executive presentations and reporting to key stakeholders.Highlighted projects:• Responsible for implementing Squad and Growth strategies nationwide, resulting in over 400% business growth in 2 years.• Implementation of gamification strategies and customer benefits to drive results.• Management of a portfolio with over 3.5 million customers and sales of over 1 million accounts per year.• Improvements in digitalization rate.• Improvements in NPS rates.• 60% growth in activation rate within 1 year.
  • Itaú Unibanco
    Product Owner | Automotive Loan Business
    Itaú Unibanco Jun 2019 - Oct 2020
    São Paulo, Brasil
    Product Owner in the Relationship Squad. Responsible for creating roadmaps and managing product backlog. Developement new partnerships and distribution strategies to monetize ERP and F&I systems for dealerships and retailers, with a focus on vehicle financing. Development of attraction strategies.Highlighted Projects:• Project management and collaboration with the company DealerTrack's teams in Canada.• Implementation of agile management practices.• Partnership manager for international F&I company Dealertrack and national Avonale, focusing on user journey and commercial distribution plan for over 300 dealerships.• Partnership manager for ERP system Linx Auto, focusing on product development and user journey.
  • Itaú Unibanco
    Digital Transformation | Fast Track
    Itaú Unibanco Nov 2018 - May 2019
    São Paulo E Região, Brasil
    Engagement in digital transformation project.Analysis of trends and development of action plans.Identification of sales channels and establishment of strategic partnerships.Definition of communication strategies across key digital channels and media.Implementation of performance room.Highlighted Projects:• Participation in the Fast Track project, a digital transformation initiative for ConectCar, an automatic payment device for vehicles, impacting over 5 million customers. More than 232 hours of agile management training and 740 hours dedicated to project execution.• Definition of strategic partnerships, ensuring improved timelines and costs for innovation and digital transformation projects.• Development of campaigns for employees through internal channels.• Implementation of on-site activations in Itaú branches to promote benefits.
  • Itaú Unibanco
    Credit Card Senior Business Analyst
    Itaú Unibanco May 2016 - Oct 2018
    São Paulo, São Paulo
    Management of the high net worth segment portfolio, with a focus on products and digital businesses, credit cards, payment methods, and vehicle financing. Development of sales, activation, retention, and new product and offer strategies. Expansion of the customer portfolio through opportunity mapping, prospecting new channels, developing partnerships, managing commercial relationships, and customer lifecycle management.
  • Itaú Unibanco
    Credit Card Business Analyst
    Itaú Unibanco Sep 2014 - Apr 2016
    São Paulo, São Paulo
    Development of credit card sales strategy. Involvement in the product lifecycle, with a focus on activation and retention. Management of KPIs and constant analysis of scenarios and insights for new opportunities.
  • Itaú Unibanco
    Credit Card Commercial Analyst
    Itaú Unibanco Sep 2012 - Aug 2014
    São Paulo E Região, Brasil
    Research, trend creation, and development of partnerships with suppliers. Creation of products and actions to monetize the portfolio. Customer relationship management, analysis, and business feasibility.
  • Itaú Unibanco
    Intern
    Itaú Unibanco Sep 2010 - Aug 2012
    São Paulo E Região, Brasil
    Client briefing, prototype development, approval, and execution. Development, creation, and production of materials to enhance the credit card incentive program. Mapping and development of processes related to the call center and back office.

Luís Henrique Silveira Skills

Microsoft Word Microsoft Excel Microsoft Office Microsoft Powerpoint

Luís Henrique Silveira Education Details

Frequently Asked Questions about Luís Henrique Silveira

What company does Luís Henrique Silveira work for?

Luís Henrique Silveira works for Stone

What is Luís Henrique Silveira's role at the current company?

Luís Henrique Silveira's current role is Lead Product Manager | Collection and Payments.

What is Luís Henrique Silveira's email address?

Luís Henrique Silveira's email address is lu****@****.com.br

What schools did Luís Henrique Silveira attend?

Luís Henrique Silveira attended Universidade Presbiteriana Mackenzie.

What skills is Luís Henrique Silveira known for?

Luís Henrique Silveira has skills like Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft Powerpoint.

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