Luis Hernán Cuevas Jofré Email & Phone Number

Chile

Chile, Santiago City

-Leads a multidisciplinary IT team of 23 people and structures the area into work lines for 24/7 IT support, project management office, pre-sales consultancy team, and general post-sales service for clients and users of clinical laboratory information systems in the public and private health sector.-Oversees national-level technological renewal migration for 55 clients with operational information systems in clinical laboratories.-Optimizes the supply chain flow of IT supplies and negotiates with suppliers to expedite project launches, reducing lead time by 25%.-Implements a partnering strategy through outsourcing software development teams and hardware maintenance technical teams, resulting in a 20% savings in human capital.-Improves response times in functional support by at least 20% for first contact and the assignment of service managers for specialized IT support.

Santiago, Chile.

• Managed projects for the business areas of the Pharmaceutical Laboratory (Mintlab). Reported to the Deputy Manager of Health and Manufacturing Systems. • Proposed strategy and project plan to achieve expected results and benefits. Consolidated the work team and managed internal resources for software development and project-related activities. • Evaluated and negotiated with suppliers for a project program tender for SAP 4HANA implementation, Analytics Cloud, project monitoring services (PMO), and organizational change management in the Mintlab pharmaceutical laboratory. • Redesigned the system supporting outbound logistics operations (WMS), optimizing storage, picking, dispatch, and billing processes for finished products, including improvements in the radio frequency platform.

• Facilitated communication requirements between business and IT specialist areas. Coordinated with Pfizer work teams located in different countries across the continent. Reported to the Business Technology Director. • Implemented a web portal for the Pfizer Life Program (Customer Engagement), Drupal responsive design. • Improved Microsoft CRM Dynamics to enhance marketing campaigns.

• Managed IT projects and coordinated the development team. Reported to the IT Deputy Manager, Operations and Finance Management. Led a team of two people. • Implemented SAP ERP for financial control and national integration of business processes in the head office and regional centers of Fundación Chile. Modules: FI/CO/SD/PS/MM. Coordinated work teams, project control and monitoring (PMO), supported organizational change management activities with a focus on communication, knowledge transfer, impact assessment, and preparation for ERP go-live. • Trained users in the project management system (Microsoft Enterprise Project Management). • Defined corporate SharePoint Governance (Roles, responsibilities, policies, and procedures) for the “Document Manager” system.

• Managed and implemented technological projects. Supported the design of systemic and technological solutions. Reported to the IT Architecture Manager, Processes, and IT Management. • Implemented Microsoft Enterprise Project Management platform and upgraded the Microsoft SharePoint Server 2010 platform for the PMO area and document repository of the Management. • Implemented Vmware ESX 4.1 platform for server virtualization and creation of virtual machines.Previous roles in the same company: • QA Project Manager / January 2009 – December 2009Certified compliance with quality standards for development projects. Reported to the Quality Certification Manager. • Systems Administrator / August 2007- December 2008Technical administration of development and testing environments (DBA). Oracle, Sybase IQ databases, Middleware Tuxedo, ETL PowerCenter, among others.

Diplomado En Informatica Clínica En Salud

Ingeniero Civil En Informática Y Telecomunicaciones, Computer And Information Sciences, General

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