Luis Hernandez Email & Phone Number

Sugar Land, Tx, Us

Houston, Tx, Us

Houston, Tx, Us

ExperienceSQLServer Database Administration•Experience with highly transactional databases. Performance analysis maintaining data standards. •Basic TSQL skills.•Configuration of Databases and Database Servers in SAN and virtual environments.•Writing database documentation, including data standards and procedures. •Developing, managing and testing back-up and recovery plans. Ensuring that storage, archiving, back-up and recovery procedures functioned correctly. •Establishing the needs of users,creating user accounts and monitoring user access and security. •Ability to automate tasks, using SQL management console and stored procedures.Oracle Database Administration•Database Administration of Oracle Relational Database Management Systems including planning, analysis, coordination, support and maintenance of ERP systems such as Ellucian Banner.•Installed, configured, and maintained Oracle based technologies including Oracle Database and Oracle Application Server.•Developed and implemented the backup and recovery of all databases.•Created user accounts and specified the user access level for each segment of one or more data items such as insert, replace, retrieve, or delete data to ensure the database integrity. •Monitored the database access security and specified which users can have specific privileges and which data can be accessed outside the ERP applications.Projects•Installed, configured and maintained our ERP Banner environment for Production and testing platforms, the International student software FsaAtlas both application and Database, the LMS Blackboard both application and Database, the reporting system Argos.Skills•Microsoft SQL server database, Oracle Database, Oracle Application server, Database Administration, Windows Server, Backup, Recovery, IIS, Blackboard, Argos, FsaAtlas, SSL

Houston, Tx, Us

Experience•Provided technical assistance and training to Faculty, Staff and Student workers.•Responded to customer requests for assistance by phone and in person.•Installed, configured and supported workstation and network hardware and software.•Diagnosed hardware, software, network and operational problems and took remedial actions or recommended procedural changes.•Installed and configured a wide variety of computer peripherals.•Captured and deployed workstation images that include operating systems, productivity applications and development tools.•Assistedwith technology strategies and solutions.•Accurately logged and distributed all support requests. Acknowledged, troubleshoot and resolved all assigned tickets; escalated and followed through as prescribed.•Recommend, scheduled and performed PC hardware upgrades when required, subject to approvals.•Supported development and implementation of new projects and installations.•Other tasks as assigned.Projects•Installed and configuredmultiple network drops in classrooms and offices around the university when needed.•Helped lead a team of student workers in building and configuring 100 desktops for deployment.•Working with the IT team, helped install and configured more than a 100 desktops for student labs around campus.Skills•Microsoft Windows, Microsoft Office, networking, switching, routing, desktops, laptops, printers, wireless, DNS, DHCP , FTP, SMTP, LAN, Network Architecture, IIS.