Luis Santos Email & Phone Number

Campinas, São Paulo, Brasil

Campinas, São Paulo, Brasil

Work Execution Using Agile Methodology• Execution of BDD Technique• Frontend Automation with Cypress• CICD with GitHub Actions (learning in progress)• Build, Plan and Execution of Test Cases• Manual Tests• Exploratory Testing• Functional Tests• Regression Tests• Acceptance Tests• Create of SQL queries to retrieve, update and insert data in the databases• Black Box Testing• Identification of Bugs and Errors• Register and Classification of Bugs and Errors on JIRA Platform (Atlassian),Bitrix and Clickup

Santos/Sp

Duties and Responsibilities performed:- Assisted users with technical support requests through phone, while maintaining a high level of customer service and professionalism- exemplary customer service and professionalism in efforts to resolve incidents- Actively participation with other members of the Information Management team in Incident Management- coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure- Identification patterns in incidents as well as determine and/or create documentation necessary to efficiently resolve any recurrence of the problem - Execution other duties that was assigned me- Viruses/Malware preventions and solutions- Company network Troubleshooting (phone or local if needed)- Troubleshooting and Updates of the ERPs related to supermarket, Accountance, Bank, Dental Clinics, Business fields (Made contact to theirs own Support whenever it was needed)- Employee provisioning / deprovisioning: - Active Directory - Microsoft 365 - Google Workspace - Software requests - Systems and softwares updatesPrinters/Scanners configuration and management in Enterprise's NetworkE-mails management softwares configuration (Outlook, thunderbird)E-mails Panels Management (CPanel, Microsoft 365 Exchange, Google Workspace) - Rules and e-mail forwarders configuration - Users Creation and removal

Santos/Sp

Duties and Responsabilities performed as Trainee: - Responded to phone and self-service requests for assistance from users needing technical support - exemplary customer service and professionalism in efforts to resolve incidents - Actively participation with other members of the Information Management team in Incident Management - Coordination and support for the management of incoming trouble tickets and their subsequent follow up and closure - Execution other duties that was assigned me - Viruses/Malware preventions and solutions - Printers/Scanners configuration and management in Enterprise's Network - E-mails management softwares configuration (Outlook, thunderbird) - E-mails Panels Management (CPanel and Microsoft 365 Exchange) - Rules and e-mail forwarders configuration - Users Creation and removal - Employee provisioning / deprovisioning: - Active Directory - Microsoft 365 - Systems updates

Sao Vicente/Sp

Performing the role of Administrative Assistant and taking on the following responsibilities:• Employee hiring and termination;• Payroll processing;• Handling Folhamatic (D.P.) and Finamatic (Finance) systems;• Accounts receivable;• Monthly contribution closure and payment slip issuance;• Accounts payable;• Preparation of financial spreadsheets;• Typing declarations and memorandums;• General document filing;• External services;• Customer service.

Sao Vicente/Sp

As a Logistics Basics Instructor, I assumed the following responsibilities:• Developing detailed lesson plans, considering educational objectives, curriculum content, and best pedagogical practices;• Conducting dynamic and interactive classes, using appropriate teaching and technological resources to promote understanding and student engagement;• Continuous assessment of institution's students using varied methods such as tests, practical assignments, and classroom participation, in order to monitor individual and collective student progress.In this role, I had the opportunity to share my knowledge in logistics, stimulating critical thinking and providing a solid foundation for the professional development of students.

Sao Vicente/Sp

Duties and responsibilities: • Employee hiring;• Typing declarations and memorandums;• General document filing;• External services (office boy);• Public service.

Bacharel Em Ciência Da Computação, Information Technology

Quality Assurance, Information Technology

The Qa.Coders project aims to empower professionals in the software quality field. Although the project name includes "Coders," my goal is.

Trade School, Logistics

Curso Técnico em Logística

Trade School, Business

Curso Técnico em Administração

English Language, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Activities and Societies: English ClassesObjetivo de obter o Nível B1: Comunicação: Expressar-se plenamente e fazer apresentações bem.