Turkish gourmet desserts

Implemented strategic plans to maximize brand potential; developed and implemented competitive strategies to generate sales; to create & expand market share to increase short- and long-term profits & incremental revenue. Attained shop objectives by recruiting, selecting, orienting, assisting, scheduling, counseling, disciplining employees, coaching, planning, monitoring, and enforcing policies & procedures. Assured that outstanding customer service is maintained by the staff and with interactions with the customers. Responsible for the branding development, including Sales and marketing, Merchandising, implementing guidelines on brand expectation, Planning delivery timetables, and Logistics reporting (stock report and inventory). Managed day-to-day operations, including Daily sales reports, Cost control, Food safety, dealing with a supplier, and Analytical report on product movements. Developed an insight-based Retail environment strategy as part of a plan that identified growth opportunities. Significantly contributed to providing business growth & developing an insight-based Retail environment strategy as part of a plan that identified growth opportunities. Identified and implemented a new process plan to deliver excellent customer service results in attaining customer satisfaction and relationship building for future business. Maintained team product knowledge and skills and identified needed training to improve team competence and development. Liaising with buyers, analysts, stores, suppliers and distributors. Meeting with suppliers and managing the distribution of stock by negotiating cost prices, ordering stock, agreeing timescales and delivery schedules and completing the necessary paperwork.

Implemented strategies aligned with strategic initiatives and provided a clear sense of direction and focus. Developed all plans and strategies for developing business and achieving the company's sales goals. Recognized business potential and opportunities to secure profitable business volumes. Oversaw the company's operation to make sure that it aligns with already established strategies and plans. Generated leads and cold call prospective customers, met customers/clients face to face or over the phone. Innately strengthened for strategic & tactical thinking-formulating & executing strategic plans, implementing high-level strategies, making high-stake decisions & tackling mission-critical business challenges. Managed all F& B and day-to-day operations within budgeted guidelines and the highest standards. Preserved excellent levels of internal and external customer services. Steered the F&B team by attracting, recruiting, training, and appraising talented personnel.