Luisito Guevarra Email and Phone Number
I'm Luisito Guevarra, an IT graduate, I'm a career-driven person and I want to be part of your company for me to be able to apply my skills, knowledge, and dedication to work. I have 2 years and 8 months of experience in customer service. I worked with one of the leading brands in the US supporting the technical issues of internet mobility and Mobile applications. I was able to be Level 1 technical support and was promoted to a special group team supporting the mobile applications. Our client from a leading brand decided to absorb me and was assigned as Technical advisor 1 position which I was able to answer calls and emails regarding the mobile application that I support. After a few months, I was able to be promoted to Technical advisor two which a more complex position and was given more assignments. I was able to answer inbound and outbound calls and emails.While working with one of the leading brands in the US, I have my own e-commerce business as well, I was able to create my online store and create advertisements through social media platforms to sell my products.Now I work with a rewards company for a Technical Support Specialist assignment.I supported 2 Websites of a loyalty program, these websites are both digital wallet solutions that help businesses provide digital loyalty cards to their customers. I respond to client concerns/issues through the intercom and email.Unfortunately, we got news from our client that they were affected by the pandemic. They need to cut some expenses so they decided to pull out the account from Avanza, and as per the agreement with our contract with them, we need to render 30 days of work which will end on the 2nd week of September 2021.I hope you can consider me to be part of your team.
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Technical Support SpecialistIqor Sep 2021 - PresentPhilippines-Responds to live call queries, inquiries and requests raised by customer of T-Mobile.- Raise tickets and monitor existing or open cases for resolution.- Offer upgrade and process orders for phone and phone accessories.- Offer upgrade and change for rate plans of services of the customer.- Offer insurance and discuss the policy.- Process warranty exchange after all troubleshooting steps are performed.- Create reports for daily basis. -
Technical Support SpecialistAvanza, Inc. May 2021 - Aug 2021Technical Support Specialist (PassKit.com and Loopyloyalty.com back-end support)Job description and responsibilities- Responds to live chat/emails queries, inquiries and requests raised by PassKit.com and LoopyLoyalty.com B2B and B2C customers via Intercom tool.- Address Level 1 technical concerns and issues within the service level of 24 hours.- Raise tickets and monitor existing or open cases for resolution by concerned departments.- Provide feedback and updates to… Show more Technical Support Specialist (PassKit.com and Loopyloyalty.com back-end support)Job description and responsibilities- Responds to live chat/emails queries, inquiries and requests raised by PassKit.com and LoopyLoyalty.com B2B and B2C customers via Intercom tool.- Address Level 1 technical concerns and issues within the service level of 24 hours.- Raise tickets and monitor existing or open cases for resolution by concerned departments.- Provide feedback and updates to PassKit.com and LoopyLoyalty.com B2B and B2C customers awaiting resolution and cases status. Show less
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Technical Support AdvisorConcentrix Jun 2018 - Mar 2020PhilippinesTechnical Advisor 1 (Special Group Samsung pay US)Technical Advisor 2 (Special Group Samsung pay US)Job description and responsibilities- Provide first class customer service/support via telephone- Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers- Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly- Perform outbound calls to… Show more Technical Advisor 1 (Special Group Samsung pay US)Technical Advisor 2 (Special Group Samsung pay US)Job description and responsibilities- Provide first class customer service/support via telephone- Conduct preliminary investigation: replicate, validate, and troubleshoot issues/tickets raised by customers- Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly- Perform outbound calls to follow up customer issue- Send email instructions/solutions to resolve customer issue- Communicate proactively with customers using clear, professional, and effective communication- Leverage all approved internal knowledge base to deliver up to date service to our customers- Partner with Business Analysts to improve the customer experience through product design enhancements after software updates/upgrades are released- Provide remote support of related hardware components including integrated card readers, POS terminals, self-service Kiosks and associated peripherals- Ticket ownership including ticket creation, update, escalation and escalation notes, solution, and closure- Create, document, and share technical procedures and knowledgebase articles for the overall improvement of the department's competencies- Responsible for self-developing skills and technical knowledge on new and existing products and features Show less -
Technical Support RepresentativeHarte Hanks Jul 2017 - Jun 2018Taguig, National Capital Region, PhilippinesTechnical Support Representative (Level 1 Support Samsung Mobile phones US)Technical Support Representative Special Group (Level 1 Support Samsung PayUS)Job description and responsibilities- Serving as the first point of contact for customers seeking technical assistance over the phone or email- Performing remote troubleshooting through diagnostic techniques and pertinent questions- Determining the best solution based on the issue and details provided by… Show more Technical Support Representative (Level 1 Support Samsung Mobile phones US)Technical Support Representative Special Group (Level 1 Support Samsung PayUS)Job description and responsibilities- Serving as the first point of contact for customers seeking technical assistance over the phone or email- Performing remote troubleshooting through diagnostic techniques and pertinent questions- Determining the best solution based on the issue and details provided by customers- Direct unresolved issues to the next level of support personnel- Provide root-cause analysis and provide accurate information on IT products and services- Submit knowledge-based articles for newly identified issues- Record events and problems and their resolution in logs- Identify and suggest possible improvements on procedures Show less
Luisito Guevarra Education Details
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St. Mary'S University Nueva VizcayaInformation Technology
Frequently Asked Questions about Luisito Guevarra
What company does Luisito Guevarra work for?
Luisito Guevarra works for Iqor
What is Luisito Guevarra's role at the current company?
Luisito Guevarra's current role is Technical Support Representative in Concentrix.
What schools did Luisito Guevarra attend?
Luisito Guevarra attended St. Mary's University Nueva Vizcaya.
Who are Luisito Guevarra's colleagues?
Luisito Guevarra's colleagues are Jacqueline Cervantes, Raphael Crenshaw, Nicholas Williams, Rommelfrancis David, John Paul Din, Bianca Lopez, Alve Dela Cruz.
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Alan Luisito II Guevarra
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