Luis Javier Fernandez Email & Phone Number

Mexico City, Cdmx, Mx

Mexico City

- Managed a diagnostic project for one of LATAM's largest social housing funds (US$2B AUM) to identify opportunity breaches, design a roadmap to close the gaps, and propose implementation plans for the next 3 years.- Led and implemented during 2 years the digital transformation of the first bank in Mexico to offer digital business loans with a real-time online response.- I designed and piloted a customer retention strategy for one of Mexico's largest private retirement savings funds.

Mexico City

- Trained and coached a bank's sales team to cross-sell a new product to their defaulting customer base.- Support of the firm’s client engagements and business development initiatives.

Mexico City

- Led team on a project for capturing face-to-face customer interactions in branches of a top financial institution using state-of-the-art technology. Results: NPS +13 points; script compliance +54%; client went on national roll-out.- Executed a customer retention strategy for one of the largest pension funds in LatAm to mitigate an expected revenue loss of US$250MM. Results: 2/5 pilots transitioned to business-as-usual; NPS increased by double-digit points.- Designed and led several… Show more - Led team on a project for capturing face-to-face customer interactions in branches of a top financial institution using state-of-the-art technology. Results: NPS +13 points; script compliance +54%; client went on national roll-out.- Executed a customer retention strategy for one of the largest pension funds in LatAm to mitigate an expected revenue loss of US$250MM. Results: 2/5 pilots transitioned to business-as-usual; NPS increased by double-digit points.- Designed and led several market studies for business development that were key for closing big clients for the firm. Show less

Mexico City

Theater production company reinventing the theatrical experience for the modern times, where I:- Designed an industry-pioneering methodology to measure the carbon footprint for a theater production.- Am working on 'Lungs', the first carbon-neutral play ever be made in Mexico.- Profitably produced two professional plays investing +US$200K.- Obtained EFIARTES: the most prestigious MX government stimulus for the arts in multiple occasions.

Mexico City

- Designed and led a market study on consumer behavior related to pensions that generated multiple leads and key connections for the firm.- Supported the firm's client engagements as an analyst.

Saltillo

Event-planning social business organizing conferences with social impact, where I:- Organized a conference with international speaker Nick Vujicic for 4.5K attendees.- Led a staff team of 45+, investors, and sponsors.- Managed US$ 55K in sponsors and collected US$ 15K in donations to fund 1K free tickets for people with disabilities in my hometown.

Saltillo Y Alrededores, México

Organized one of the most prestigious student-led leadership conferences in the country, where I: - As a freshman, led a team of 45 people, 40 sponsors, and 7 international speakers, such as Mexico's former President Calderón.- Sold-out the event (2.7K attendees) setting an all-time record for the conference.- Managed US$ 300K in costs and collected US$ 100K from sponsors.

B.A. Marketing, Marketing

Activities and Societies: Student Body Secretary, College theater company (3 yr), Varsity Soccer (1 yr) Graduated Suma Cum Laude, 93/100 GPA

Honors Study Abroad Program, Marketing

- Selected among Tecnológico de Monterrey’s best students - Took Retailing Leadership (Business School), Microfinance (SIPA), Marketing.

Global Pre-Mba Leadership Program, Mba

- International leadership program for MBA candidates - The youngest of 60 participants selected among a pool of 420 applicants.

High School

Activities and Societies: TOEFL 615, DELF B2, TUNS, LOUD Conference, Soccer, Student Groups, Leadership - Semestre en el extranjero en.