A certified HCD & Jobs-to-be-Done facilitator, specializing in bringing clarity to teams, aligning stakeholders, and accelerating product development by revealing friction points in the customer experience with detailed journey mapping, compelling storytelling, and thoughtful UI design. Over the years, I’ve cultivated a leadership style rooted in active listening, mentorship, and empowerment. Beyond UX, I’m a husband and father who is passionate about teaching and personal growth. I also serve as President of Carrollton Toastmasters Club where I teach and motivate members to overcome their challenges when speaking in public.KEY STRENGTHS:✓ Design Leadership: As a strong individual contributor, I lead by example within design teams, solving problems and provoking discussion to inform executive decision-making.✓ HCD Facilitation - Design, plan and lead highly effective design thinking working sessions for teams, customers, and stakeholders that achieve shared understanding.✓ Jobs-to-be-Done - Identify the the jobs customers are trying to do so that organizations can align their offerings with these needs, gaining a competitive advantage and driving customer loyalty. ✓ Research & Insights: I actively engage in customer insights, conducting usability testing, focus groups, and observational research to refine designs and ensure they meet user needs and business objectives.✓ UX Strategy & Alignment: I drive strategic initiatives, leveraging user research, experience maps, and design artifacts to align product teams, ensuring the vision and goals are integrated across multiple platforms.✓ Design Ownership: From wireframes and flows to high-fidelity mockups and prototypes, I create compelling designs that meet customer needs and elevate product experiences.✓ Mentorship: I guide and mentor junior designers, providing coaching and leadership in UX practices and HCD methods while aligning resources with organizational needs for maximum impact.AREAS OF EXPERTISE:› SaaS Platforms› Digital Biometrics› Automotive› eCommerce Retail › MarketingTECHNICAL SKILLS:› Design Thinking/HCD Workshop, Job-to-be-Done Practitioner, Storytelling & Public Speaking, Sketching & Wireframing, Journey Maps & User Flows, UI Design & Prototyping. Open to discussing UX Design, UX Architect, and Product Design roles in Dallas, TX. Reach me at: hello@lmtz.me