Luis K. Email & Phone Number

El Paso, TX, US

San Diego, California, United States

• Manage payroll for 200 clients ranging from 3 employees to 500 employees with multiple companies
• Train new client users on the payroll software (iSolved) and its various capabilities
• Create custom reports for Workers Comp, PPP/Covid, Payroll, and Accruals
• Assist clients on creating accrual plans and build in iSolved using its logic and language
• Provide guidance on payroll, tax, and HR employment questions
• Troubleshoot and solve tech challenges

San Diego, CA

• As a Lead student advisor I have varied and dynamic work responsibilities:
• Head a 'mini-team' and be the go to for any issues, questions, and expertise that is needed
• Assist manager in setting projections, gathering data, and creating reports
• Train new team members on my team and in the division
• Set culture and foster positivity via memes and creation of team games, voted Meme Guru for department
• Manage a population of 300+ students

San Diego, CA

• Part of pilot focused on bringing students back to school based around email, warm transfers, and calls
• Connected with students about their motivations and reasons for being in school
• Came up with solutions to financial challenges via school channels and policy
• Collaborated with students to come up with new ways to manage school

San Diego, CA

• Supported manager by leading a mini-team of 6-8 advisors
• Ran, compiled, and sent reports on retention, re-entries, and tasks completed in the CRM
• Advised students on Financial Aid and their school financial account
• Partnered with the Dean of Health and Human Services to provide critical updates to advisors about the school
• Sent to Denver to help open new office and train new advisors
• Collaborated with other departments to set up shadowing and training's for advisors and establish relationships

San Diego, CA

• Successfully managed a diverse student population of 500-600 students while exceling at retention and building rapport
• Provided tactful guidance and developed plans for successful degree completion
• Streamlined work flow and systemized daily tasks
• Volunteered for faculty work groups to help synchronize advising and teaching outcomes
• Created and implemented team games to create friendly and fun competition to reach performance marks
• Maintained working knowledge of federal and institutional financial aid policies for purposes of providing students with the information necessary for successful future planning

• Oversaw general HR tasks for 500+ team members at 11th most profitable Target in US
• Responsible for morning reports including OT, total sales, and actual hours
• Created the weekly schedule for optimal floor coverage
• Administered and processed new hire paper work including I9 verifications
• Strengthened and led new hire orientations and ensured that trainings were completed
• Gave coachings for infractions and followed up on write-ups

• Warm and cold called alumni to build relations and philanthropy for the school
• Trained and coached new and veteran callers
• On campus recruiter for new caller

Master Of Business Administration (M.B.A.), Business Administration And Management, Business Information Systems, 3.83 Gpa

Bachelor Of Science - Bs, Psychology

Activities and Societies: Psi Chi Honor Society