Luis Lara Email & Phone Number

Us

Us

Us

Us

• Manage W2K8 AD infrastructure consisting of 7 DC and 86 member servers (AD, DNS, DHCP, GPO)• Manage and maintain overall health of our VMware VCenter 5.5 environment consisting of 3 clusters each built with ESXi 5.5U2 hosts housing 65 overall VMs• Administered Exchange 2007 in a clustered environment housing approximately 700 mailboxes prior to migrating to Office365• Office365 primary administrator in charge of provisioning\​terminating user accounts, mailboxes, distribution lists including processing E-Discovery holds as instructed by HR and management• Administer Office365 SharePoint; in charge of creating sites, managing features, granting user access and training as requested• Deploy, configure and supported Windows/Rhel/Centos physical and virtual servers to meet the needs of both our production/development environment• Manage and deploy EC2 Instances, Elastic IP management, Load Balancers, Security Groups (Amazon FW), Snapshots, user access administration via Amazon Web Services and OpenStack private cloud• Using NetBackup, performed daily, weekly and monthly backups of critical production system as well as sending tape backups offsite through Iron Mountain services• Proactively monitor Infrastructure servers and applications via SolarWinds NPM/SAM• Install critical windows updates on both Dev/Prod environment on a quarterly basis using WSUS• Microsoft VLSC admin responsible for yearly license True-up• Track and renew Domain Name/SSL services through GoDaddy and Network Solutions registrars• Serve as escalation point to our helpdesk team for any system/application issues• Currently hold On-Call shift for any production system/application P1 issues

Redwood City, Us

• Provided support for nearly 600 internal and remote employees for any client OS, hardware and corporate application (MS Office, Lync, VPN) issues• Administer Windows 2003 domain using Active Directory to support end user needs such as creating new user/computer accounts, password resets, security groups, distribution lists, and account terminations• Repair, troubleshot and imaged Lenovo T/W/X/M series laptop/desktops • Managed and tracked PC hardware inventory for local and remote offices through SharePoint• Created, deployed and maintained gold images for both laptop/desktop systems through the use of Kbox.• Deployed software packages silently to client systems as requested through the use of Kbox• Troubleshot broadband and home Wireless/Lan network connections over the phone for remote users• Provided training for onboarding employees on Cisco VPN, Mail, Intranet/SharePoint sites, and wireless functionality.

Plano, Tx, Us

• Supervise team of twenty Level One technicians• Provide training for all technicians in customer service, hardware, software, and in-house applications• Measure ticket response times and customer satisfaction for team to ensure compliance with company SLA using HEAT ticketing system• Administer Windows 2003 domain using Active Directory to manage new user/computer accounts and provide password resets• Create and maintain server and desktop images for corporate office and all studios• Configure and support over 120 NAS devices including NetApp and Buffalo• Manage Quality Assurance of all systems before shipping • Handled telephone support calls for over 1500 users• Installed, troubleshot, repaired, and replaced desktop systems including components, POS registers, terminals, and printers for over 120 studios nation wide• Troubleshot dialup, ISDN, cable, DSL, and T1 connections over the phone• Troubleshot Toshiba Phone Systems and AT&T voice lines connections over the phone• Used Norton Ghost to deploy gold images for both local and remote offices• Installed software for both remote and local users using PCAnywhere, DameWare, and Remote Desktop• Documented all new installations, replacements, and repairs on our company knowledge base