Promoted from Lead Teller position to Multibranch Ambassador supporting the North Houston Market of 13 branches.- Provided managerial support including training and mentoring new Branch Ambassadors, commuting to all branches within market as needed.- Supported teams with banker and teller operational duties, and serving as part of the Market Leadership Team.- Leader in FLOW model designed by bank to enhance the customer experience across market.- Provided Branch Manager support by actively coaching associates in operational opportunities including ATM settlements and troubleshooting, branch and teller cash audits, branch cash forecasting, and detecting possible fraudulent activity. - Commended by Branch Managers for successfully providing de-escalations in complex customer interactions, delivering consistent Customer Service Excellence ratings- Independently rated as "Very Strong" in End of Year Performance reviews consecutively for 2 years; nominated and awarded "Branch Ambassador Excellence" certificate for 2021

- Work with Teller team to meet customer service expectations.- Foster a customer centric culture, drives continuous improvement and innovations for customers.- Ensure adherence to policies and procedures and that regulatory compliance standards are met by staff.- Complete required audits and reconciliations of consignment items and general ledger tickets; Conduct audits of tellers, vaults, ATMs and currency dispensers; - Demonstrate successful sales, referral and service practices.- Serve as "Subject Matter Expert" regarding Operations, Policy and Procedures. - Mentor team and help resolve customer issues. Give direction and feedback to others to increase their knowledge and performance.

Began as a part-time busser, then promoted to waiter after 3 months of working diligently. Within a year, promoted to lead waiter, and I ended at the Assistant Manager position.