Developing new markets, with special focus on North and Latin America, Midlle East, as well as support to our group's subsidiaries in UK, Ireland, Germany, South Africa and Australia.

CSE Providing outstanding Customer Support (English & Spanish) to both travellers and hotels.

Middle East & Asia Pacific Contact Center Operations & Projects.• MEAPAC Strategic Call Center Location Analysis.• Call Center expansion and resourcing plans.• Project management related to new CC/CS implementation.• Design, Document and Implement of all processes.• Coordinate/motivate teams, manage staff recruitment, coaching, planning areas of improvement/development.• Data management and analytics, metrics and KPI’s, Stat recording, usage, performance levels and reporting.• Services forecasting.

VOILÀ Hotel Rewards is an innovative frequency guest loyalty program specifically for independent hotels and resorts, designed to eliminate the challenges independent hotel groups face, while enabling them to provide their guests with the advantages of mega-brand loyalty programs.GLOBAL OPS & CS MANAGER.• End to end management of Call Center operations including outsourced call center partners as well as recruitment of agents (Mexico, Brazil, US, Canada, Spain, Romania, UAE, Malaysia, Thailand, Singapore, Korea & China).• End to end management of fulfillment operations and responsibility over Program Launches in the above countries, including: • Rate Monitoring and enforcing hotel compliance.• Preparation of materials and execution of hotel training programs • Ownership of quality KPIs, metrics and processes across Operations• Documentation of all launch processes• Program Marketing Collaterals production and roll out.• Tracking software installation• Managing the entire printing and shipping process.• Oversee the internal resource and external vendors on translation jobs• Project management related to new program launches.

Managing a team of arround a hundred customer technical support agents, offering techinical expertise and quality service knowledge.Reporting & call handling.

Main Functions: Advance Level Mobile and SMS Technical support.

IT Networks installation and admin.