I Lead comprehensive network security operations for the organization, with an emphasis on maintaining robust cybersecurity defenses and fostering a culture of cybersecurity awareness. Key responsibilities include: Managing the full lifecycle of patch management for the organization's systems, including the VMware vSphere environment, ensuring timely updates to prevent potential security vulnerabilities. Diligently inspecting phish alerts and overseeing the antivirus management, thereby safeguarding the organization's network from potential threats. Directing vulnerability mitigation strategies to identify and resolve potential security threats, complemented by the strategic management of SIEM alerts for the early detection of cybersecurity incidents. Handling firewall and VPN management to ensure secure and controlled access to the organization's network, backed by the administration of desktop and VPN multi-factor authentication. Championing cybersecurity culture within the organization by leading social engineering training sessions involving mock emails and assigning cybersecurity classes to educate staff and enhance overall security posture. Spearheading disaster recovery and business continuity testing to ensure the organization's resilience and preparedness for potential cybersecurity incidents.

In my previous role, I was entrusted with the installation, support, and maintenance of desktop computers and various computer systems. I adeptly dealt with desktop issues and other technical problems, ensuring that all systems were running smoothly and reliably. By applying my strong technical expertise and keen attention to detail, I ensured that the system was fully operational and meeting the needs of the organization. My proactive approach allowed me to quickly identify and resolve issues as they arose, while also implementing preventive measures to minimize downtime and maintain system integrity.

In my previous position, I provided exceptional onsite IT technical support to eight Lowes Home Improvement stores. This involved establishing a weekly rotation of visits to each location to ensure that all systems and equipment were functioning optimally.As part of my responsibilities, I provided a wide range of technical services, including troubleshooting and resolving issues related to computers, wireless access points, point of sale registers, fiber-optic cables, Cat6 cables, printers, media converters, wall jacks, scan guns, switches, and signature captures. My deep technical expertise and strong problem-solving skills enabled me to quickly diagnose and resolve issues, ensuring minimal disruption to business operations.To accommodate changing client needs and workload requirements, I regularly modified my schedule and route, ensuring that I was able to provide timely and effective support to all stores under my purview.