Luis Mariscal Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Vancouver, British Columbia, Ca

Overseeing IT policies and procedures are up to date and compliant with industry standards and regulations. Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.Global account and user management Tier II/III Google Workspace support Manage Engine scripting, software deployment and support

Vancouver, British Columbia, Ca

Create GSuite OUs for the entire organization mirror active directory, etc.Enable GSuite apps for entire organization (Drive, chat, slides, etc)Create device policies (Android, Chrome OS)Mobile device management - Enroll company issued devicesDistribution List creations for teams.

Vancouver, British Columbia, Ca

Provide training and support to Tier-1 and Tier-2 Support TechMaintaining Service Level Agreements (SLA) Documenting support-related processes and procedures (SOP).Assist all IT Staff that requires assistance.Primary escalation point technology issues that are unable to be resolved by Tier-1 and Tier-2 support staffAccurately documenting and classifying client requests and incidents

Vancouver, British Columbia, Ca

Desktop Support:Provided in-person and remote technical support for over 2,000 Windows, Chrome, Android, and Apple devices. Manage VMware Horizon (VDI) clients. • Create images for campaign deployments. Clonezilla, Rescuezilla • PDQ Deploy and Inventory, patch management, • Active Directory to manage accounts, profiles, and policies.• Established VPN access support through Global Protect and SSO support through OneLogin.Tracked and resolved IT support tickets using ServiceNow along with email and chat support requests. Use of the ServiceNow ticketing system included the following responsibilities:- Standardization of ServiceNow filters, templates, and performance metric guides for TELUS International’s US IT department.- Creation and presentation of ServiceNow training guides for client-facing portal users.Responsible for creating technical and non-technical documentation for IT processes and procedures.Created and organized an internal project tracking structure for the Site IT team. This included leading weekly meetings, progress tracking, and maintaining project data within a shared drive.

Whittier, Ca, Us

• Designing webpage layout, planning site designs, functionality, and navigation.• Reviewing with multiple teams and making necessary edits to accommodate technical or business concerns.• Handling all composition, color, illustration, typography, and branding for projects

Chicago,, Il, Us

Directly responsible for overall profitability, sales and service for Sears Automotive which generated $3 million annually in sales and service revenues. Define and implement long and short- term objectives; oversee and control all daily operations, policy implementation, advertising/promotions and strategic direction. Set and administer budgets; initiate cost control to ensure profitability . Recruit, hire and motivate a staff of 25-30 including key management and support personnel for sales, service, and retail departments; evaluate overall and individual performance, and devise and implement proactive management training process. Establish departmental goals with management team, which are based on exceeding the expectations of customers through continuously improving products and services. Provide and environment of mutual respect and demand the highest ethical standards from staff and

Las Vegas, Nv, Us