Luis Caetano

Luis Caetano Email and Phone Number

Senior Manager @ Inetum
Porto, PT
Luis Caetano's Location
Porto, Porto, Portugal, Portugal
Luis Caetano's Contact Details

Luis Caetano personal email

n/a
About Luis Caetano

In September 1998 I was at university when I had the opportunity to start working on Compuquali (now GFI) as technician / Helpdesker at Telecel (now Vodafone);After two years, I took responsibility for supervising the helpdesk team at Vodafone (OPorto).In 2002, I was part of the systems administration team at Vodafone.From March of 2006 until Dezember of 2011 I was the Service Manager for all the full-outsourcing service of CSD to the Vodafone Portugal.In January 2012, I returned to OPorto and until to the present, I am the service manager of Co - Enterprise Applic Support.From April 2018 – IT Manager (Inetum) in Grupo Cudell Delivery Manager for Natixis, AdDP, Vodafone, Rhmais, etcEspecializações: • Service Management• Leadership• Project Management• IT Infrastructure• Consulting

Luis Caetano's Current Company Details
Inetum

Inetum

View
Senior Manager
Porto, PT
Website:
inetum.com
Employees:
20224
Luis Caetano Work Experience Details
  • Inetum
    Senior Manager
    Inetum
    Porto, Pt
    View
  • Gfi Portugal
    Senior Manager
    Gfi Portugal Jun 2022 - Present
    Porto, Portugal
  • Gfi Portugal
    Manager (Oporto, Portugal)
    Gfi Portugal Jan 2012 - Aug 2022
    Porto Area, Portugal
    Desde Novembro 2019 - Delivery Manager for Natixis; Rhmais, BlipDesde Abril 2018 – Responsável da Gestão TI Gfi@Grupo CudellDesde Janeiro 2012 - Service & Delivery Manager @Vodafone PortugalControlling the execution of the Full-Outsourcing Co - Enterprise Application Support - GFI Team (At Vodafone Portugal);Management and cost control;Control of SLA's;Management and coordination of the team that performs support to the Vodafone Email, Hosting, applications (Cloud, Contacts, Protect…);Management and coordination of the team that performs the installation and support services of BES (BlackBerry Enterprise Server -> Version 5.x, 10.x e 12.x), Microsoft Office 365, Google Apps and VSDM - Vodafone Secure Device Manager for Vodafone Enterprise Customers;Products & Services Analysts for BlackBerry and Microsoft Office 365 (Enterprise Applications);
  • Gfi Portugal
    Project & Delivery Manager (Oporto, Portugal)
    Gfi Portugal 2015 - 2016
    Porto Area, Portugal
    Project & Delivery Manager for designing and building the new datacenter infrastructure for a new Call Center (Group RHmais ) (> 1,5 Million Euro), with 1000 collaborators.- Management and coordination of the implementation project;- Control of execution of the service;- Control of SLA's;- Management and coordination of the teams who perform the installation and the support to the users of call center (eg networks, systems management, etc.).
  • Gfi Portugal
    It Service Manager (Lisbon, Portugal)
    Gfi Portugal Apr 2009 - Jan 2012
    Controlling the execution of the full-outsourcing CSD service (Helpdesk) on Vodafone Portugal;Management and cost control;Control of SLA's;Management and coordination of the technical teams (45 people);Management and coordination of the team that performs support to the Vodafone agents (proprietary solutions of Vodafone);Management and coordination of the team that performs the installation and support services of BES (BlackBerry Enterprise Server) and BPS (BlackBerry Professional Software) for Vodafone customers;Project Manager in partnership projects GFI Portugal – Vodafone.
  • Gfi Portugal
    Senior Consultant, Project Manager (Lisbon, Portugal)
    Gfi Portugal Apr 2006 - Mar 2009
    Project Manager Full OutSourcing at VodafoneProjects in partnership GFI Portugal / Vodafone: - support "Rock In Rio" 2006 - support PPUE (Portuguese Presidency of the European Union )
  • Compuquali Gfi International
    Systems Administrator (Oporto, Portugal)
    Compuquali Gfi International Jun 2003 - Mar 2006
    (at Vodafone)
  • Gfi Portugal
    Supervisor Of Helpdesk (Oporto, Portugal)
    Gfi Portugal Jun 2000 - May 2003
    (at Vodafone)
  • Gfi Portugal
    Técnico De Helpdesk
    Gfi Portugal Sep 1998 - May 2000
    Porto, Portugal

Luis Caetano Skills

Outsourcing Itil Service Management It Service Management Project Management Operating Systems Leadership Team Management It Management System Administration Infrastructure Telecommunications Management Consulting Team Leadership Help Desk Support Information Technology It Operations Cross Functional Team Leadership It Strategy Consultoria Infraestrutura Pmp Enterprise Software Pre Sales Software Project Management Windows Server Data Center Business Intelligence It Outsourcing Service Delivery Business Process Technical Support Incident Management Microsoft Technologies Security Requirements Analysis Integration Disaster Recovery Virtualization Solution Architecture

Frequently Asked Questions about Luis Caetano

What company does Luis Caetano work for?

Luis Caetano works for Inetum

What is Luis Caetano's role at the current company?

Luis Caetano's current role is Senior Manager.

What is Luis Caetano's email address?

Luis Caetano's email address is lu****@****one.com

What skills is Luis Caetano known for?

Luis Caetano has skills like Outsourcing, Itil, Service Management, It Service Management, Project Management, Operating Systems, Leadership, Team Management, It Management, System Administration, Infrastructure, Telecommunications.

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