Management of Lending Operations.Management of Customer Service.Management of Collection.

Executive leadership of the Alternative Lending business.Member of the Steering Committee of Cash-Converters Spain.Direct report to CEO and Presidency of Cash Converters Spain.Responsible for the P&L of Dineo Credito.

Head of Credit Operations.Head of the Customer Service Department.Head of Collection.Management and leadership of internal and external teams.Application of technological improvements for the optimization of processes.The Customer Service Strategy is aimed at maximizing Customer Lifetime Value (C.L.V.) and optimizing resources.Collection management and customer service call center.Responsible for managing loans receivable.Legal claims strategy.NPL Strategy.Implementation and optimization of automatic collections.Relations with the Credit Bureau.NPL Sales.Management of DCA`s.Implementation of technological improvements oriented to the recovery result.Establishment and monitoring of failed portfolio KPIs.Massive Litigation Process

NPL managementCollection strategyPortfolio salesCollection team managementDCA managementOwnership of tech improvements towards collection efficiencySet and follow up NPL KPI

Budget and Business Plan- P&L co-owner.Product Owner Role-Revolving and Microloans Spain.Remote teams management (Malta, Berlin, Bratislava).Collection Strategy development and NPL sales.Customer Experience Strategy development.

Financial Planning for business opening. Identify Key Partners and online channels. Initial Business Model Development.

Marketing plan owner for SpainMarketing budget management New sales channels implementation (research, negotiation, and implementation)Control and optimization of Marketing performanceOnline Marketing channels (SEO-SEM-Affiliates Network-White labels..)CRM Strategy OwnerStrategy design and developing in coordination with the country managerResult presentation to Regional Director ( West Europe)

Daily monitoring of the lending process. Office and Staff management. Booking and Financial report and forecast.

Full purchasing process management. Suppliers research & negotiation Invoices and receipt administration Prices database developing Different works for public request bids.

Customer Prospecting.Event Organization for sales and branding.Negotiation and sales.Cross selling with bank loans and insurance.