Luis Duarte Email and Phone Number

Siemens Financial Services are build on the strength of the balance sheet, provide financial solutions for Siemens projects and products, open the way for new business ideas and signal confidence to the markets trough long-term risk participation.

Responsible for ensuring that new services comply with on-boarded requirements, creates and maintains the SaaS Service Catalogue updated in the several marketplaces.

Integrate and collaborate with Agile teams. Support and drive training initiatives for application users while also assisting the Product Owner's management services. • Develop deep knowledge about the projects I got involved in order to answer how-to questions and help users navigate in applications• Integrate and work with Agile teams• Support and drive training activities provided to application users• Deliver documentation and user guides of an application

As Service Manager I’m looking to provide excellent customer services to our internal consumers. I have to ensure that our objectives and goals are being carried out. Monitoring and reporting helps to drive critical business decisions by analyzing metrics and designing reports. I share and communicate results to managers that often provide suggestions based on my reports. • Regularly examine data reports to locate and resolve mistakes throughout.• Create business reports that provide insight into key data points.• Communicate the results of data analysis in written and verbal form to managers.• Ensure high data quality through regular quality checks.

As Team Manager of a multicultural team I have the following responsibilities: - Responsible for the team set up, daily operation, organisation, resource and shift planning;- Management and mentorship for the employees in the group, incl. recruitment and training;- Secure customers SLA’s, contractual obligations and overall quality;- Be the main point of contact between the team and customers for business follow-up and escalations issues;- Be the main point of contact between the team and company internal business lines for support and operation; - Assist the team on complex and critical issues.- Focus, motivate and inspire the team in order to reach their goals and targets;- Maintain a good environment/team spirit within the team.

As an IT service provider, among other skills, one of the most important - looking for technical resolution, finding resolution by reaching the main actors and solvers, to ensure meeting the SLA (passing the key message through employee counselling). As dealing with diversity – produced relevant data, input to monitor performance (to improve it). As regarding the conflicts, have professionally communicate to all parties; and also directly to the client (on escalations, complaints).The ability to communicate effectively is critical, therefore the communication skills are important to success (company or career). Familiarized with the ITIL (focused on aligning IT services with the needs of the business – describing procedures, tasks and checklists – used to measure improvement).

Moved to the LEGRAND (French world leader in products and systems for electrical installations and information networks), where I assumed also the role of Change Controller, Asset Management and User Management.

IT Service Controller for a brand new project: TOTAL – French multinational oiland gas company.

Started as IT Customer Support Technician for a British multinational oil and gas company (BP).