Luis Newman Email & Phone Number

Toronto, Ontario, Canada

• Serving as point of contact for Ting Internet customers, answering questions and facilitating information
• Managing and updating customers’ accounts to ensure timely connections
• Liaising customers with our technical support and field operation teams, providing full support

Toronto, Canada Area

• Identified and inspected detail parts, assemblies, and subassemblies quarantining non-conforming parts
• Participated in root cause analysis, corrective actions, and continuous improvement initiatives
• Verified processing certificates ensuring specifications’ compliance with drawing requirements

Toronto, Canada Area

• Collected samples and conducted analysis on supply sizes, short weights, and specialized machinery
• Developed a control chart for yield tracking and determining the root cause of its variance
• Supported production activities by compiling, recording, and communicating information to supervisors

Toronto, Canada Area

• Handled cash register and provided customers with information related to store stock, promotions, or items location
• Increased customer satisfaction levels offering assistance and quick solutions to customer complaints

Querétaro Area, Mexico

• Performed operability and inclement weather analysis using RStudio and Excel
• Wrote technical documentation such as SEMs and DRBs to support GE’s internal audits and tollgates
• Supported engine certification by assisting Senior Engineers during design and presentation stages
• Liaised between operability team and internal customers for LM6000 engines programs

Toronto, Canada Area

• Oversaw kitchen operations, assessing line wastes and reporting to management reducing orders cycle times
• Supervised inventory and storage, minimizing dead money by optimizing and recording levels of supplies
• Trained and supervised new personnel in all kitchen operations

Mexico City Area, Mexico

• Enhanced consumer experience by handling customer service responsibilities at point of sales and after sales
• Implemented work orders used for job tracking and shipping logistics; reducing delays by 35%
• Performed benchmarking for market research, business analysis and development; increasing sales by 20%
• Prepared and analyzed cost estimates to later participate during contract negotiations with external providers
• Managed and controlled inventory; also involved in budgeting, pricing and billing

Mexico City Area, Mexico

• Analyzed trends and wrote status reports of staff turnover behavior using Key Performance Indicators (KPIs) for over 300 distribution centers and 40 production plants nationwide
• Managed personnel hires, lay-offs, and position changes regionally; guaranteeing optimal levels of personnel
• Assisted Human Resources and Compensation and Benefits departments during the merging of PBC, Gatorade, GEUSA, and Polar Enterprises (now GEPP)

Mexico City Area, Mexico

• Provided technical support to HP Indigo digital offset presses and equipment; over 95% cases solved
• Data collection for implementation of technical support via phone and email

Certificate, Data Analytics

Postgrduate Certificate, Quality Assurance - Manufacturing And Management

Certificate, Solidworks

Master'S Degree, Aerospace Engineering

Bachelor'S Degree, Mechatronics Engineering