Twenty-two year background in Sales & Marketing, with an in depth knowledge of BPO project management and implementation. Skilled at strategic planning and executing to bring Customer Contact Centers to provide a world class customer service. Relevant experience in Operations management, Human resource management, recruiting, training and Quality assurance. Working hand in hand with lower management to maximize team performance and raising the bar to what Excellent customer care should be.Extensive knowledge in all aspects of Call Center Campaigns, such as MCA Lead Generation, Solar Sales, Customer care, Technical support Tier 1, Tier 2, SME ( Subject Matter Expert), B2B, B2C, Data Entry, Submissions, TV, Internet & Telecommunication sales, IT/Software Development, Order Entry, and Telemarketing.
Listed skills include Management, Project Management, Business Process Outsourcing, Telemarketing, and 6 others.