• Provide strategic advice to customers by helping them understand their needs and transform them to the best outcome possible including leasing, buy or sell a property.• Compare current properties with similar recently sold properties to determine competitive market prices.• Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds.

• Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals.• Apply organization and time management skills when coordinating and responding to inbound telephone and email inquiries.• Consistently meet and exceed agency goals while maintaining an 88% client satisfaction rate• Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates.

• Leveraged planning knowledge to drive supply chain activities through the creation, modification, and implementation of standardized processes.• Managed 50+ SKUs of agri-food products for different B2B platforms.• Managed B2B platforms and helped to coordinate cross-functional teams and organizations including production, billing, legal, logistics teams and customers.• Developed and implemented strategic and tactical plans to achieve corporate revenue growth and margin objectives.• Assembled and managed cross-functional teams to plan and flawlessly execute the project.• Planned, managed, and conducted timely team meetings and project status reviews.• Identified and resolved project issues using systemic root cause analysis. Escalated issues when necessary to gain needed support. • Improved customer experience by 10% by managing all customer concerns were handled properly.• Monitored Company’s performance in key areas affecting overall customer satisfaction. Provide timely alerts to CEO regarding areas of concern.• Acted as the first focal point for any project related issues and directed/assigned the work to appropriate departments.• Facilitated and leaded project meetings with customer(s) inside and outside the country. Followed through actions to closure.• Made sure customer requirements (pre-delivery inspection and packaging) were clearly defined for each deliverable and agreed with customer prior to proceeding orders. • Maintained active and effective networking relationships with customers and local distributors to identify business growth opportunities.• Monitored competitors’ products and sales activities to provide input into company’s competitive intelligence business process. Drive organization to offer products with added value.• Understood and conveyed technical concepts and processes related to the offered products.•Supported new business developments including customer requirements analysis, logistics, contracts, and project timing.

• Served the main point of contact between the Secretariat of the Treasury and Public Credit of Mexico and the public universities to meet the project scope of the project.• Managed customer satisfaction throughout the project life cycle and in accordance with the contract.• Planned and scheduled project timelines and milestones using Microsoft Project and Excel.• Team members were recruited, their roles were assigned, and an organizational chart was created that identified the competencies required to meet the project’s needs.• A risk and issue logs were maintained to ensure mitigation strategies were in place and served as a guide for future projects and other team members.• Defined and documented project scope, goals, and deliverables as well as stakeholders.• This project was on the verge of being declared non-compliant by contract due to the lack of a proper project management and technical expertise of the previous project manager. As a result, hasty measures had to be implemented to make up for lost time and avoid losing the contract, considering budgetary assumptions. 120 computers had to be sourced, purchased, and prepared for allocation in two weeks.• This project consisted in the management of 120 people dedicated to the operation of the secretariat's IT department and at least 50 candidates were replaced during the first two years. At least 3 profiles of engineers with extensive knowledge had to be provided to the director of the IT department for the evaluation and selection of the right candidate.• IT equipment for each employee and other office supplies necessary for the operation of the project were identified and purchased.• Mentored and trained several members of the team to become familiar with all the processes.

• Achieved a 50% reduction in the loss of a production batch of more than one million cards by identifying a problem before issuing the cards.• Successfully performed a security channel migration for encrypted files despite the lack of expertise in that area, as there was no specific member of the company in charge of coordinating not only the migration, but also different internal and external teams, including teams working in France. Subsequently, Citi's operations did not stop for a single day, which could have resulted in a huge monetary loss for both the bank and Gemalto.• Identify project risks and create risk mitigation plans. A vulnerability was identified within the communication processes between the Citi and Gemalto resulted in the implementation of a security lock to mitigate the risk.• Served as the main point of contact with Citi Banamex for all project deliverables.• Identified resource requirements, obtained resource commitments, and assigned tasks and responsibilities for project deliverables encompassing IT, technical and fulfillment services aspects. • Managed project scope and revised as appropriate for change management.• Identify and resolve constraints and conflicts with project requirements, schedules, resources, operations or technology and report to senior management if cannot be resolved.• Monitored and reported project performance parameters and executive summaries to senior management and stakeholders in a regular and timely manner.• Acquired sufficient knowledge of Gemalto products, services, solutions, and technologies to skillfully recommend appropriate Gemalto solutions – during sales cycle as pre-sales consultant and during project life cycle as project manager.• Experience working with payment cards (EMV and CALYPSO), personalization services, fulfillment, and distribution centers.• Experience working with symmetric and asymmetric encryption algorithms and PKI Infrastructure.