Luis Orozco González Email & Phone Number

Mexico City, CDMX, MX

Mexico City, MX

As the founder and head consultant of HelixPayLatam, my role centers on guiding our consulting firm in the realms of payment processing, fraud prevention, and operational efficiency. With over 20 years of experience, I bring a wealth of knowledge to the table, particularly in the online gaming and financial sectors. My work involves offering expert advice.

In this role, I collaborated closely with internal teams and key account managers to ensure successful expansion into the LATAM market. With an emphasis on business development, I looked for growth opportunities and built strong relationships with partners and stakeholders, developing a network in the region. Additionally, I managed P&L responsibilities.

St. Julians, Malta, MT

I was in charge of the Fraud and Payments Operations of the LATAM branch of 10Bet, with a key focus on securing and managing payment service providers. I demonstrated strong sales acumen and account management skills, negotiating with PSPs and following up with integrations. As part of the role, I closely worked with operations teams, project management.

San Pedro Garza García, Nuevo Leon, MX

I was responsible for creating and validating security protocols, overseeing the integration of specialized fraud prevention tools, and navigating through contractual negotiations. In terms of business development, I sought new service providers, evaluated their services, and managed the negotiation and contract drafting process, ensuring the successful.

Douglas, Douglas, IM

Responsible for the Development of Security and Fraud prevention tools. For this purpose, I meet with stakeholders from the Fraud and Security team to understand their development needs. I then translate these requirements into workable items and liaise with a team of programmers to get these requirements met. I also work as a technical point of contact.

Douglas, Douglas, IM

People manager for a team of 16 specialized agents and as a point of contact for a team of over 130 agents located on 5 offices around the world. I was responsible to conduct administrative duties in line with the local jurisdiction, as well as manage the day to day duties of each of the individuals on my team; I manage their performance and quality to.

Douglas, Douglas, IM

Shift leader and point of contact for a team of 60 agents located on 3 offices around the world. My duty was to oversee the day to day activities of our operation; from task allocation, to handling of escalation cases. I reported to the First Line manager of the events of the day and communicated with the Supervisor taking over the next shift to make sure.

Douglas, Douglas, IM

Risk assessment, handling of customer queries, review/processing of fund withdrawals to minimize the effect of fraudulent bahavior

Assisted in setting up a wagering, casino and poker operation along with a team of 2 other people. My initial duties included training of the new hires on all aspects of the job, including taking Wagers over the phone, and Customer Service calls. After the training was done, I was appointed as Senior Supervisor of the team eventually taking on managerial.

Worked as Customer Service agent quickly taking over the position of Supervisor of the team. My duties included handling of customer email queries, payment processing, and managing the company’s payment accounts.

In charge of Trading with customers over the phone, communicating the company’s offer and reporting the customer’s decisions to management through proprietary software. Trained over 10 different classes of 20 people each in average, designed tests, evaluated results, and reported chosen candidates to manager.

Political Science

Licence/Degree, Law