Luis Barbosa Email & Phone Number

Cincinnati, Ohio, Us

Cincinnati, Ohio, Us

Waterloo, On, Ca

Reporting to the Director of Cloud Services Operations (based in US)Responsibilities • Coordinate changes and releases for Cloud Services Operations;• Coordination of datacenter facilities contracts and supplier management;• Coordination of datacenter facilities projects;• Support ITSM processes based on ITIL framework;• Support incident and problem management lifecycle; • Support Regional Operation Project Management with service transition processes;• Leadership of the continuous improvement planning of processes lifecycle;• Create CFS, KPI and reports.Achievements• FY2018 Established KPIs for Cloud Operations;• FY2017 Supplier contracts reviewed, with a cost reduction of 35% and requirements such as scope, SLA and OLA completed;• Provided Change Management Training to Brazil Regional Team;

Waterloo, On, Ca

Responsibilities • Coordinate changes and releases for Cloud Services Operations;• Support incident and problem management lifecycle; • Support ITSM processes based on ITIL framework;• Engage roles & responsibilities across ITSM processes; • Coordination of release management and operational projects;• Coordination of datacenter facilities contracts and supplier management;• Coordination of datacenter facilities projects;• Create CFS, KPI and reports.Achievements• FY2017 Change & Release coordination for the Data center migration;• FY2016 ITSM processes improvement;• FY2015 100% changes deployed with no impact to the customers;• FY2015 Successfully execution of Bela Cintra UPS replacement project;• FY2015 Supplier contracts reviewed and in compliance with the business requirements.

Responsibilities • PHP/MySQL Programmer• HMTL & CSS Design• Understand functional requirements specification

São Paulo, Sp, Br

Responsibilities• Performed maintenances and operated IT video conference infrastructure via IP to enable the Video Conference Service for 182 locations from the Government Education Secretary.