L Reyes Email and Phone Number

• Review sales reporting and client feedback to determine store/market focus for month and monitor progress toward market and company priorities with 40+ million Territory and 29 Stores. Establish greater reach beyond territory and influencing impact to region with reach of 104 stores.• Researches, analyzes, creates and implements comprehensive client experience & education brand training and development programs to enrich employees at all levels and contribute to professional growth and development (e.g., includes classroom style, facilitator-led training and blended learning options- in-person & virtually)• Conducts monthly training and development needs assessment for the territory to address training needs and help build skills and capabilities. Brings forward innovative approaches and solutions to adapt to audiences learning style. Contributes to the design and development of exercises, tutorials, job aids, assessments, and other methods of learning.• Trains and coaches’ managers, supervisors and direct reports involved in development efforts.• Conducts follow-up conversations of all completed training to evaluate and measure results for individual development progression, sales profitability and client satisfaction. Shares results and engages with senior leadership and partners on strategy. This includes the piloting of launches and initiatives for the rollout of new programs (Client Experience, Education, Events and Services)• Partner with Senior Executive Team to share global gaps and influence company Sales and Client Experience initiatives and developmental goals/needs of the individuals and of group.• Exemplifies and inspects the desired culture and philosophies of the company and promotes the company’s vision, mission and objectives. This also includes the brands carried within the Sephora Assortment. Coach Area Managers to uphold

• Review sales reporting and client feedback to determine store/market focus for month and monitor progress toward market and company priorities. (12-15 mil+ market, 10-14 stores)• Researches, analyzes, creates and implements comprehensive client experience & education brand training and development programs to enrich employees at all levels and contribute to professional growth and development (e.g., includes classroom style, facilitator-led training and blended learning options)• Conducts monthly training and development needs assessment for the market to address training needs and help build skills and capability. Brings forward innovative approaches and solutions.• Trains and coaches’ managers and supervisors involved in development efforts.• Conducts follow-up conversations of all completed training to evaluate and measure results for individual development progression, sales profitability and client satisfaction.• Exemplifies and inspects the desired culture and philosophies of the company and promotes the company’s vision, mission and objectives. This also includes the brands carried within the Sephora Assortment.

* Succesfuly drove sales performance and operations standards through compassionate leadership and delegation. Team won several nation wide contests for sales and events. * Recruited and developed a new team through performance management achieving 0% turnover in a year. * Succesfully used communication and interpersonal skills to achieve support for business by Talent Resource Leader and neighboring Sephora.

Successfully opened and developed all areas of Spa and Salon operating with a yearly increase in profits by creating a strong team of professional salon associates, developing an ongoing training system including an enhanced selling practice technique through product knowledge and exceptional customer service. Developed and nurtured client relationships accomplishing special events and promotion resulting in our spa membership program. Successfully operated multiple lines of services including massage therapy, nail salon, facials as well as complete hair service.

Increased sales by 11% reversing the downward trend by identifying key issues and providing intensive coaching. Nurtured and created client relationships by holding counter and out of store events. Exceeded Estee Lauder’s sales and service expectations by implementing daily training sessions and continuous customer service follow up.

Provided managerial, clerical and secretarial support to the Director in all areas of operations of the Child Development Center: Including managing a team of five employees, assigning duties, training sessions and monthly performance evaluations. General office duties that included planning, promoting and organizing functions and events, Creating office stationary, letters, forms, manuals posters, certificates, and brochures Maintained filing system for children & employees records. Provided information about center to visitors and parents.

Achieved daily and monthly sales goals by maximizing each sale. Provided world-class customer service for varied products and companies