Act as a technical escalation point and mentor for junior and senior level support personnel for the Tier-1 and Tier -2 Network Operations Center · Assist in the creation and execution of procedures and processes as related to day to day operations · Ensure that operations team performs all initial trouble shooting and diagnostics as well as fix problems as detected by monitoring · Own the resolution of escalated internal and external systems issues · Act as liaison to other organizations during cross departmental projects as needed · Provide engineering support and technical expertise regarding integrating new and existing Windows technology into enterprise IT systems design and architecture · Interface with internal, customer, and third-party teams for configuration, integration and deployment activities · Manage Windows operating systems, virtualization technologies, and application migrations · Develop and implement best practices and engineering standards for Windows Server configuration and optimization · Provide administration support for Windows servers · Provide Windows platform problem resolution including providing Tier-3 support for Windows related issues

 Consulting Department Supervisor Diagnosing, troubleshooting and repairing of internal LAN and administration of the local systems. Design and implementation of proposals for costumer in different solutions such as Infrastucture, Security,Messaging and antivirus solutions. PreSales Engeneering Post Sales Support. Department Budget. Training Scheduling.

Diagnosing, troubleshooting and repairing of Servers, desktops and laptops, software and hardware. Design, implementation, support and maintenance of Client-Server based Local Area Networks and Wide Area Networks Training and supporting internal users on the proper usage of the services such as network shares, applications and other network services. Budged and needs for all IT technologies of the different departments. Design, implementation and support of internal network services and infrastructures including security, messaging, backup, and applications. Documentation of internal network services infrastructureAdministration of the PBX Phone Central Maintenance of the Security System.