Director Of Support Engineering- Hcp
Current
Feb 2024 - Present
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Luis Pagan Email & Phone Number
Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention
at
HashiCorp
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention
Location
Austin, Texas, United States
Company size
Who is Luis Pagan? Overview
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Quick answer
Luis Pagan is listed as Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention at HashiCorp, a with 1057 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Luis Pagan.
Luis Pagan previously worked as Director of Support Engineering- HCP at Hashicorp and Senior Director of Customer Support - AMER Region - Engineering at Forgerock. Luis Pagan holds Bachelor Of Science (B.S.), Information Technology from Barry University.
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Email format at HashiCorp
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HashiCorp
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Profile bio
About Luis Pagan
➥ With over a decade of progressive experience as a Strategic Customer Success Executive, I specialize in orchestrating visionary strategies that elevate brand engagement, foster client loyalty, and drive organizational growth. My background in Information Technology, complemented by a Bachelor of Science in Information Technology, Network, & System Engineering from Barry University, forms the bedrock of my technical expertise and strategic acumen.➥ I am recognized for my ability to lead high-performing teams, implement innovative support models, streamline processes, and achieve exceptional results. My certifications as a Lean Six Sigma Green Belt, Salesforce Administrator, and CloudHealth System Administrator, coupled with completing the Emerging Leadership Program at GEICO, underscore my commitment to integrating cutting-edge practices into achieving unparalleled customer success.☛ Key Skills ☚ ⚫ Strategic Vision: Crafting innovative and forward-thinking strategies that drive brand engagement, enhance customer loyalty, and generate substantial growth opportunities.⚫ Leadership Excellence: Proficient in motivating and mentoring teams to achieve organizational objectives, fostering a culture of excellence, and nurturing professional growth.⚫ Technical Expertise: Leveraging a robust background in Information Technology to effectively address client pain points, optimize product/service adoption, and drive operational efficiency.⚫ Customer-Centric Approach: Demonstrated track record in achieving and maintaining high customer satisfaction ratings, driving exceptional customer retention rates, and delivering best-in-class client engagement.⚫ Process Optimization: Implementing intelligent support models, streamlining workflows, and orchestrating organizational restructuring to achieve faster resolution times and significant cost reductions.If you'd like to connect or discuss opportunities, feel free to reach out or email me at luispagan@protonmail.com.
Current workplace
Luis Pagan's current company
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Hashicorp
7 roles
Luis Pagan work experience
A career timeline built from the work history available for this profile.
Senior Director Of Customer Support - Amer Region - Engineering
I was recruited to the organization to serve as a vital part of the global leadership team, managing a 40-member customer-facing engineering team in the America region, specializing in Identity Access Management and cybersecurity SAAS solutions for diverse client organizations. In this role, I execute requirements gathering, design support solutions, and oversee 1300+ monthly client interactions. I focus on the strategy design and deployment of client projects, ensuring on-time, on-budget deliverables. Most notably, I engage customers throughout the full cycle of engagements, managing expectations and driving sales initiatives for higher-value packages.
Jan 2023 - Jan 2024
Director Of Customer Support, Engineering
I built the Customer Support function from the ground up, leading the development, establishing policies, hiring and training the team, fostering cross-collaboration efforts, and concentrating on crafting scalable processes and customer documentation for expansion. I spearheaded a global customer-facing engineering team in the rapidly evolving cyber security SAAS field, focusing on growth and scalability.
Oct 2020 - Nov 2022
Director Of Customer Support, Engineering
In this role, I led an enterprise customer support team for the Everything-as-a-Service organization catering to Fortune 200 clients. I focused on modernizing outdated healthcare systems and migrating to the cloud.
May 2017 - May 2020
Technical Support Manager
I led 15 technical support engineers and customer service staff, steering the support division for a leading SAAS product in private duty and hospice/home health software. I crafted financial records and client reporting documents, leveraging data insights to drive informed decisions. In addition, I built strategies that ensured efficiency, enhanced training, and fostered a continuous learning environment. I contributed significantly to pre-IPO planning, resulting in a successful acquisition by a private equity firm.
Jul 2015 - May 2017
Software Engineer Team Lead
Nov 2013 - Jul 2015
Police Officer
Mar 2001 - Nov 2013
Team & coworkers
Colleagues at HashiCorp
Other employees you can reach at hashicorp.com. View company contacts for 1057 employees →
PL
Pascal Laroche
Colleague at HashicorpQuébec, Quebec, Canada
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KS
Kartik Sharma
Colleague at HashicorpDelhi, India
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JD
Jason Dowd
Colleague at HashicorpAustin, Texas, United States
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EC
Esteban Ch Cole
Colleague at HashicorpCosta Rica
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SS
Stanley Stuart
Colleague at HashicorpPortland, Oregon, United States
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PG
Petya Gavrilova
Colleague at HashicorpSofia, Sofia City, Bulgaria
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AA
Abid Ali
Colleague at HashicorpLucknow, Uttar Pradesh, India
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JD
Jake Durocher
Colleague at HashicorpGreater Minneapolis-St. Paul Area, United States
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DG
Daniel Greeninger
Colleague at HashicorpIrvine, California, United States
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HE
Henry Estberg
Colleague at HashicorpSeattle, Washington, United States
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Pascal Laroche
Colleague at HashicorpQuébec, Quebec, Canada
View →
KS
Kartik Sharma
Colleague at HashicorpDelhi, India
View →
JD
Jason Dowd
Colleague at HashicorpAustin, Texas, United States
View →
EC
Esteban Ch Cole
Colleague at HashicorpCosta Rica
View →
SS
Stanley Stuart
Colleague at HashicorpPortland, Oregon, United States
View →
PG
Petya Gavrilova
Colleague at HashicorpSofia, Sofia City, Bulgaria
View →
AA
Abid Ali
Colleague at HashicorpLucknow, Uttar Pradesh, India
View →
JD
Jake Durocher
Colleague at HashicorpGreater Minneapolis-St. Paul Area, United States
View →
DG
Daniel Greeninger
Colleague at HashicorpIrvine, California, United States
View →
HE
Henry Estberg
Colleague at HashicorpSeattle, Washington, United States
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1 education record
Luis Pagan education
FAQ
Frequently asked questions about Luis Pagan
Quick answers generated from the profile data available on this page.
What company does Luis Pagan work for?
Luis Pagan works for HashiCorp.
What is Luis Pagan's role at HashiCorp?
Luis Pagan is listed as Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention at HashiCorp.
Where is Luis Pagan based?
Luis Pagan is based in Austin, Texas, United States while working with HashiCorp.
What companies has Luis Pagan worked for?
Luis Pagan has worked for Hashicorp, Forgerock, Spycloud, Cleardata, and Kinnser Software.
Who are Luis Pagan's colleagues at HashiCorp?
Luis Pagan's colleagues at HashiCorp include Pascal Laroche, Kartik Sharma, Jason Dowd, Esteban Ch Cole, and Stanley Stuart.
How can I contact Luis Pagan?
You can use AeroLeads to view verified contact signals for Luis Pagan at HashiCorp, including work email, phone, and LinkedIn data when available.
What schools did Luis Pagan attend?
Luis Pagan holds Bachelor Of Science (B.S.), Information Technology from Barry University.
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