Director Of Support Engineering- Hcp
Current
Feb 2024 - Present
AeroLeads people directory · profile
Luis Pagan Email & Phone Number
Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention
at
HashiCorp
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention
Location
Austin, Texas, United States
Company size
Who is Luis Pagan? Overview
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Quick answer
Luis Pagan is listed as Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention at HashiCorp, a company with 1057 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Luis Pagan.
Luis Pagan previously worked as Director of Support Engineering- HCP at Hashicorp and Senior Director of Customer Support - AMER Region - Engineering at Forgerock. Luis Pagan holds Bachelor Of Science (B.S.), Information Technology from Barry University.
Company email context
Email format at HashiCorp
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HashiCorp
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Profile bio
About Luis Pagan
➥ With over a decade of progressive experience as a Strategic Customer Success Executive, I specialize in orchestrating visionary strategies that elevate brand engagement, foster client loyalty, and drive organizational growth. My background in Information Technology, complemented by a Bachelor of Science in Information Technology, Network, & System Engineering from Barry University, forms the bedrock of my technical expertise and strategic acumen.➥ I am recognized for my ability to lead high-performing teams, implement innovative support models, streamline processes, and achieve exceptional results. My certifications as a Lean Six Sigma Green Belt, Salesforce Administrator, and CloudHealth System Administrator, coupled with completing the Emerging Leadership Program at GEICO, underscore my commitment to integrating cutting-edge practices into achieving unparalleled customer success.☛ Key Skills ☚ ⚫ Strategic Vision: Crafting innovative and forward-thinking strategies that drive brand engagement, enhance customer loyalty, and generate substantial growth opportunities.⚫ Leadership Excellence: Proficient in motivating and mentoring teams to achieve organizational objectives, fostering a culture of excellence, and nurturing professional growth.⚫ Technical Expertise: Leveraging a robust background in Information Technology to effectively address client pain points, optimize product/service adoption, and drive operational efficiency.⚫ Customer-Centric Approach: Demonstrated track record in achieving and maintaining high customer satisfaction ratings, driving exceptional customer retention rates, and delivering best-in-class client engagement.⚫ Process Optimization: Implementing intelligent support models, streamlining workflows, and orchestrating organizational restructuring to achieve faster resolution times and significant cost reductions.If you'd like to connect or discuss opportunities, feel free to reach out or email me at luispagan@protonmail.com.
Current workplace
Luis Pagan's current company
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Hashicorp
7 roles
Luis Pagan work experience
A career timeline built from the work history available for this profile.
Senior Director Of Customer Support - Amer Region - Engineering
I was recruited to the organization to serve as a vital part of the global leadership team, managing a 40-member customer-facing engineering team in the America region, specializing in Identity Access Management and cybersecurity SAAS solutions for diverse client organizations. In this role, I execute requirements gathering, design support solutions, and.
Jan 2023 - Jan 2024
Director Of Customer Support, Engineering
I built the Customer Support function from the ground up, leading the development, establishing policies, hiring and training the team, fostering cross-collaboration efforts, and concentrating on crafting scalable processes and customer documentation for expansion. I spearheaded a global customer-facing engineering team in the rapidly evolving cyber.
Oct 2020 - Nov 2022
Director Of Customer Support, Engineering
In this role, I led an enterprise customer support team for the Everything-as-a-Service organization catering to Fortune 200 clients. I focused on modernizing outdated healthcare systems and migrating to the cloud.
May 2017 - May 2020
Technical Support Manager
I led 15 technical support engineers and customer service staff, steering the support division for a leading SAAS product in private duty and hospice/home health software. I crafted financial records and client reporting documents, leveraging data insights to drive informed decisions. In addition, I built strategies that ensured efficiency, enhanced.
Jul 2015 - May 2017
Software Engineer Team Lead
Nov 2013 - Jul 2015
Police Officer
Mar 2001 - Nov 2013
Team & coworkers
Colleagues at HashiCorp
Other employees you can reach at hashicorp.com. View company contacts for 1057 employees →
AK
Adam K. Sumner
Colleague at Hashicorp
Greater Chicago Area, United States
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IC
Ishan Chandorkar
Colleague at Hashicorp
Gurgaon, Haryana, India, India
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GS
Glenn Sarti
Colleague at Hashicorp
Greater Perth Area, Australia
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MG
Martin Grogan
Colleague at Hashicorp
Montreal, Quebec, Canada, Canada
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KK
Kara Kadri (Spinelli)
Colleague at Hashicorp
San Francisco Bay Area, United States
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LI
Lyubomir Ivanov
Colleague at Hashicorp
Bulgaria, Bulgaria
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AO
Aram Othman
Colleague at Hashicorp
Toronto, Ontario, Canada, Canada
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CW
Charlie Woodhead
Colleague at Hashicorp
Greater Sydney Area, Australia
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NB
Neha Bansal
Colleague at Hashicorp
Noida, Uttar Pradesh, India, India
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JM
Jack Mcguire, Mba, Acp
Colleague at Hashicorp
Greater Boston, United States
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Adam K. Sumner
Colleague at Hashicorp
Greater Chicago Area, United States
View →
IC
Ishan Chandorkar
Colleague at Hashicorp
Gurgaon, Haryana, India, India
View →
GS
Glenn Sarti
Colleague at Hashicorp
Greater Perth Area, Australia
View →
MG
Martin Grogan
Colleague at Hashicorp
Montreal, Quebec, Canada, Canada
View →
KK
Kara Kadri (Spinelli)
Colleague at Hashicorp
San Francisco Bay Area, United States
View →
LI
Lyubomir Ivanov
Colleague at Hashicorp
Bulgaria, Bulgaria
View →
AO
Aram Othman
Colleague at Hashicorp
Toronto, Ontario, Canada, Canada
View →
CW
Charlie Woodhead
Colleague at Hashicorp
Greater Sydney Area, Australia
View →
NB
Neha Bansal
Colleague at Hashicorp
Noida, Uttar Pradesh, India, India
View →
JM
Jack Mcguire, Mba, Acp
Colleague at Hashicorp
Greater Boston, United States
View →
1 education record
Luis Pagan education
FAQ
Frequently asked questions about Luis Pagan
Quick answers generated from the profile data available on this page.
What company does Luis Pagan work for?
Luis Pagan works for HashiCorp.
What is Luis Pagan's role at HashiCorp?
Luis Pagan is listed as Customer Success Executive | Driving Growth Through Visionary Leadership & Innovation | Client Engagement & Retention at HashiCorp.
Where is Luis Pagan based?
Luis Pagan is based in Austin, Texas, United States while working with HashiCorp.
What companies has Luis Pagan worked for?
Luis Pagan has worked for Hashicorp, Forgerock, Spycloud, Cleardata, and Kinnser Software.
Who are Luis Pagan's colleagues at HashiCorp?
Luis Pagan's colleagues at HashiCorp include Adam K. Sumner, Ishan Chandorkar, Glenn Sarti, Martin Grogan, and Kara Kadri (Spinelli).
How can I contact Luis Pagan?
You can use AeroLeads to view verified contact signals for Luis Pagan at HashiCorp, including work email, phone, and LinkedIn data when available.
What schools did Luis Pagan attend?
Luis Pagan holds Bachelor Of Science (B.S.), Information Technology from Barry University.
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