Luis Pauken Email & Phone Number

Singapore

Key Responsibilities:• Implementing network solutions, including design, installation, and configuration with minimal supervision, resulting in optimized network performance.• Troubleshooting network and security issues that arises during deployment phase.• Building and maintaining relationship with clients while effectively managing the expectation.• Collaborating with cross-functional teams to ensure project delivered within stipulated time.• Delivering comprehensive Low-Level Design (LLD), User Acceptance Testing (UAT), and As-built documentation as integral components of project deliverables.• Facilitating seamless knowledge transfer to client and day-2 operation teams.

Singapore

• Deployed as a network engineer at Logicalis Singapore Pte Ltd.

Jakarta, Indonesia

Key Responsibilities:• Led as L2 escalation on-site engineer to analyse, troubleshoot, and resolve network & VOIP related hardware and software issues across 3 data centres and 1000+ branch offices.• Evaluated customer needs, proposed, and implemented tailored network design solutions.• Collaborated with Level 3 technical advisors to lead project maintenance and implementation efforts.• Engaged with stakeholders through coordination and discussion in meetings to address their requirements.• Facilitated knowledge transfer sessions to enhance the team’s technical and soft skills.

Jakarta, Indonesia

Key Responsibilities:• Performed maintenance and troubleshooting for daily operations within the running DC, LAN, and WAN networks across 3 data centres and 1000+ branch offices.• Designed and deployed Cisco network infrastructure, including routers, switches, and VOIP systems.• Kept detailed records of daily operations, including incident management, change requests, and scheduled maintenance, in line with standard operating procedures.• Worked in concert with a dedicated team exceeding ten professionals and engaged with clients to ensure superior network performance.

Greater Jakarta Area, Indonesia

Internship for bachelor's thesisBuilt an internal web based application for managing human resources of the organization using Laravel technology.Key Responsibilities:• Collected and gathered data requirement according to the scope of problem.• Built, deployed and maintained the application.• Documented the project.

Pontianak Area, West Kalimantan, Indonesia

Internship program of Vocational High School.Daily IT support technician.Key Responsibilities:• Built up PC, Network Cable and etc.• PC, printer and network troubleshooting.• Engaged in customer relationship.

Bachelor Of Computer Science, Computer Science, 3.49/4.00

Activities and Societies: HIMTI, Persekutuan OikoumeneSpecialisation : • Computer Networking BINUS University : • Participant of Latihan.

Computer Network Engineering