Luis Pedro Correia Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

Responsible for the process of area analytics identifying customer needs and translating them into documented requirements in alignment with relevant standards and best practices.Collaborates with IT architecture and external specialist teams to ensure solution compatibility with relevant standards and best practices.Supports or is responsible for the release, delivery and implementation of systems, software, applications and/or databases, including related change management activities. [Mainly applicable for data and system analysts].Performs change activities such as coding, testing, debugging, communication, training, and documentation—[Mainly applicable for data and system analysts].Provides day-to-day, customer-facing advice and support for assigned areas.Communicates relevant opportunities, risks and issues to stakeholders in a timely manner.Delivers work in accordance with agreed plans, with or without SLA and provides management and stakeholders with progress updates.Performs appropriate research and evaluation of alternative solutions and providers (including Preferred Suppliers List) to recommend to stakeholders for final decision.Organizes meetings and prepares documents to support the interactions with suppliers; Measures the performance of specific suppliers based on existing framework; Tracks and logs contract obligations. (Mainly applicable for Vendor Management).Assists in some activities related to system validation; Contributes to creating and reviewing some elements of the QMS. (Mainly applicable for IT Compliance).Understand, comply and execute all assigned projects, tasks, and activities in complete alignment with Ferring company standards including relevant SOPs and relevant GxP Compliance requirements. Support entities during Health Authority inspections as required.

Lisboa, Portugal

Tasks and ResponsibilitiesMaintain the integrity of all computer workstations and associated software within the organizationAct as the main point of contact for employees who are experiencing computer issuesOngoing maintenance and future planning needs of the company's desktop infrastructureMonitor the performance of the company's desktop infrastructure and make suggestions for improving efficiencyEvaluate applications and software patches for desktop applications to see if they will solve desktop issuesResolve software, hardware and device issues reported by the end usersInstallation, configuration and ongoing usability of desktop hardware and softwareIT support relating to technical issues involving Connect clientSupport services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accountsWork with the project management team on PC builds and network equipment deploymentsTroubleshoot PC connectivity issuesTroubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone systemInstallation of packaged software and authorized 3rd party softwareRemote access solution (VPN) implementation and supportDocument and update the local client environmentEscalate service issues when requiredCommunication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outagesMonitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as requiredOversee the maintenance and tracking of assetsBusiness Continuity & Disaster Recovery testingAdvise and train staff on computer operations and software applicationsNew staff on-boarding participation

Lisboa E Região, Portugal

Responsible for integration and technical support of new e-gates in airportsImplement CCTV systems, networking and OS virtualization Execute integration tests for client certificationSystem maintenance to ensure our products are working flawlessly by applying software and hardware fixes and updates. Identifyingfaults both remotely and on-sitesRespond to incidents and performing break/fix activities when errors and faults occurLiaise with customer on-site and remotely and proactively communicating with the Service Manager, escalating issues and identifyingareas where service can be improvedProvide on-site early life support and training users on the systemAnalysis of system performance in relation to business benefitsDocument cases, recommendations and resolutions clearly in the ticketing systemCollaborate with Technical Support Experts and Software Engineering to resolve highly complex technical issues associated withdeployment

Porto E Região, Portugal

Supported 1st line of troubleshooting for phone and IPTV systemsEscalated complex cases to filed technical teamsLearned to work under pressure and deal with escalated situationsDeveloped my problem solving mindset to provide tailored solutions for the costumers

Porto E Região, Portugal

Provided maintenance and technical support for ATM ́S, POS's and banking equipmentDelivered technical guidance and deployment for ATM´s systemHandled robotics, ac/dc and mechanical systems