Main tasks:Creates, reviews and maintains training content and training documentation for job oriented trainings and dedicated systems according to the training concepts Trainings are executed and supported for end customers, first level support, regional trainers and global staff. Supports the training methodology for all job oriented trainingsOffers 2nd level support hotlines for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solutionProvides on site support for local and regional service activities to ensure success in repairs, applications, modifications and first installations. Supports resolution of customer problems with quick fixes and workaroundsContributes to a product specific knowledge pool by providing information in correct structureWrites service manuals and service relevant information. Maintenance procedures are reviewed and updatedPerforms this role for several productsAdditional tasks:Supports the initial certification and recertification of global and regional trainers and contributes to individual elements of the processSupports initiatives and measures to maintain intensive cooperation with regional representativesSupports the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Case Monitoring and Resolution Unit (CMRU) membersWrites, publishes and maintains Service BulletinsOperator Manuals are reviewed for content

Responsibilities. Assist in consulting to customers to reduce waste in their process to make their workflows more efficiently applying lean, six sigma, kaizen.. Implement, integrate, maintain, and user training for Licensed IT Products.. Documentation of all cases related to Licensed IT Products.. Seek Global Customer Support for unresolved problems/cases by dispatching cases to the Technical Product Specialist in the Professional Services department.. Inventory of all installed software and hardware for use with Roche’s Licensed IT Products.

Responsible to guide and instruct students on different courses like: CCNA R&SIT Essentials (CompTIA A+)Windows Server AdministrationLinux Essentials + Server Administration

Network AdministrationServer ManagementVPN interconnectionsUser Administration and use of resourcesDevelopment of Security Policies for the correct use of computer equipment.Remote Equipment ConfigurationRemote supportAssistance and Support to End UsersVisualization - Hyper-V Server 2012, Hyper-V ManagerFail Over ClusteringHealth Sector Technologies:Cobas InfinityICAHCAASTMLaboratory Workflow