Luis Peralta Email & Phone Number

Lead the Digital Factory team to provide third level support to end users, IT colleagues and other departments as quality and production. Coordinate Digital Factory Projects and initiatives that improve quality, stability and delivery KPI’s. Represent Digital Factory department with appropriate demeanor and outstanding customer service. Partnership with other IT teams as needed to assist driving toward resolutions. Oversee, manage innovation and digitalization in collaboration with established teams and help aligning technological environments to their needs.

Guaymas

Supervise the IT team to provide second level support to end users and IT colleagues. Support and coordinate IT Projects and initiatives that improve quality, stability and delivery KPI’s. Administer identity and security access globally for users and functional accounts across multiple systems and applications. This includes on-boarding /offboarding, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management. Administer multifactor authentication for tenants. Provided samples for auditing to ensure compliance of the IT Policies. Consistently met deadlines and requirements for all production work orders. Epicor ERP management. Deployment and creation of monthly metrics reports for management through SSRS. Trained junior members of IT team regarding work instructions, policies and service level agreements. Server management including patching, updates and backups. RDP Support troubleshooting of remote hardware, software and client server implementations. Network management and configuration of switches devices through PuTTY, also managing the server virtualization through VMWare and Xen Center.

Guaymas Centro, Sonora, Mexico

Provide support to end users and IT projects. Administer identity and security acessglobally for users and functional accounts across multiple systems and applications. This includes on-boarding /off-boarding, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management. Deploy, configure and enforce multi-factor authentication in tenants. Server management including patching, updates and backups. RDP Support troubleshooting of remote hardware, software and client server implementations. Network management and configuration of switches devices through PuTTY.

Support to users, management and maintenance of system backup tapes, inventory management and installation of computer equipment, infrastructure management telecommunications (voice and data), management and control of users, email use LAN, server administration and maintenance, administration and supplier management, configuration and installation of the upgrade computer equipment.

Management and maintenance of the network infrastructure for voice and data, server management, backups and emails, as well as users. Administration and management of databases and ERP. Coordination in updating computer equipment, installation and maintenance of CCTV system, computer equipment and peripherals. Vendor management, personnel management, user management support.

Network Management and Network monitoring, preventive and corrective network support, user support locally and remotely. Email management, users and computer equipment, server management. ERP implementation and management, database administration, user manual creation. Supplier management and personnel management.

Repair and setup of computers, data backup, recovery, technical assistance to clients via phone, network installation, network configuration for projects that got the company, installation and configuration of hardware and software.

Licenciatura En Sistemas De Informacion Administrativa, System, Networking, And Lan/Wan Management/Manager

Bachelor Degree, Management Information Systems (Lsia)

Activities and Societies: Natacion, AESIA (Asociacion de Estudiantes en Sistemas de Informacion Admiistrativa)