Luis Perez Email & Phone Number

Puerto Rico

Collaborate with Projects Business (GPMO) to identify opportunities for adding business value through automation and ensure that IT digital solutions are aligned with business objectives. Partner with business in negotiating for financial funding and business case approval. Once funded, negotiate with Enterprise IT for resource allocation to support the project. Coordinate business participation in project team including participation in Enterprise IT project status meetings for IT projects in execution, User Acceptance Test (UAT) planning and UAT execution to support on-time delivery and cost objectives. Track and report on IT project portfolio status and metrics to leadership. Responsible for timely communication with Business customers and functional leaders on status updates and ensuring ownership of deliverables. Support STRAP and AOP activities.• I Led IT due diligence sessions with Business customers to define detailed requirements and business cases with benefits justification for IT investment projects.• I made partnership with Enterprise IT and FPA’s to develop solutions, cost estimates and IT schedule for IT projects based on business requirements and scope.• Managed portfolio of Rapid Delivery Projects (RDPs) including launch and project management to successful completion. • Facilitated escalations from Business customers for IT projects, Rapid Deliveries, or IT incident tickets.• Supported the development of the Aero Procurement and Sourcing IT roadmaps.• Identified potential risks with platforms and tools partnered with service owners to define mitigations and solutions including remediation for tech debt.

Puerto Rico

Promoted to provide expertise in establishment and implementation of organizational strategy for system requests and specifications, aimed at continual service improvement. Partner with business teams to understand business needs, gather and define requirements, and align solutions. Collaborate with cross-functional teams to develop, test, and deploy improved reporting capabilities and dashboards. • Generated $5M+ in cost savings through creation of new report – completed within 1 month.• Improved supportability, compliance, and best usage of data through evaluation and gap analysis of current and future-state reporting environments. • Enable business-driven decision-making by training teams to effectively utilize newly developed reports and data structures.

Aguadilla, Puerto Rico

Supported business operations by developing and refining data and BI infrastructure that can readily provide access to information and expand reporting capabilities. Created HANA Views within SAP and oversaw data ingestion, design, and extraction of operational data to monitor analysis and provide strategic insights to drive business performance. Developed and maintained reporting frameworks for product performance and provide data for process management and indicators for future improvement opportunities.• Designed SAP HANA attributes, analytic, and calculation views, tables, and procedures and implemented access and security controls, including analytic privileges and security rules.• Led requirements gathering, project requirements review, and initial analysis of available data and leveraged data modelling tools to design data structures.• Guided offshore development teams and created standard operating procedures for their use.• Designed the structure of the new Enterprise Data Warehouse in Snowflake. Created documentation, guidelines and created multiple models.

San German, Puerto Rico

Led user-specific tech support to maintain infrastructure and system capacity, integrity, and connectivity within complex embedded systems and technologies. Coordinated resources to reduce issues and improve business continuity while providing systems expertise in order to troubleshoot and resolve system performance issues and execute workflows to ensure achievement of service level objectives. Allocated resources for special projects and assignments and coordinated vendor relations with continued focus on customer satisfaction. • Reduced ticket resolution times and upgraded 100+ laptops and personal computers.• Managed end-user relationships to successfully solve complex technical issues resulting in minimal business impact and increased user satisfaction.

Mayaguez, Puerto Rico

Developed and curated security strategy for company systems utilizing advanced methodologies and tools, including Active Directory, Swift, PayPlus, ADP, and various third-party software. Built and maintained infrastructure interfaces to guide system users and assist with ongoing operations and development of security program. Supported business continuity by troubleshooting and resolving operational tickets within security and data administration. • Created VBScripts to automate processes within servers and domain controllers. • Improved system performance by investigating and analyzing suspect and inappropriate system use and providing sensitive and confidential results to auditors for further action. • Created procedures and verified reports related to Sarbanes-Oxley. • Monitored internet connections, verified server logs, researched new security applications, and checked security vulnerabilities to minimize possibilities of unauthorized system access.

Mayaguez, Puerto Rico

• Monitored and maintained the Interactive Voice Response system and its components. • Created and modified scripts to perform changes into IVR options.• Recorded new voice messages and modified the system to use it as promotional messages.• Worked with internal teams to define project requirements and expectations as telephony subject matter expert.• Worked with vendors and third parties to fix production issues.

Mayaguez, Puerto Rico

• Provided support to Automatic Teller Machine custodians.• Monitored and maintained the ATM Network in Puerto Rico, Using Atalla A4000, Tandem and COBOL.• Created backups and daily reports. • Created databases using MS Access.