Contacts with potential clients in the areas of graphic design, advertising and management of online content in social media.Development and implementation of the communication project in the graphic area and in its several supports - print and digital - from the development of the logotype to its stationary in the brand's communication.

Wine Concept is not just a wine distributor, it a story distributor. We tell stories. Stories of each winemaker, grape variety, region, and different processes. We take each terroir, grape and blend to our clients, the ones that are interested to make the difference by providing to their consumers the opportunity taste that difference.In a wide business area like south of Lisbon, I am proud to represent around 700 brands, which 98% are not available in the big supermarkets.Restaurants, wine bars and wine shops are our clients, in which we support and provide the necessary training and technical information with wine tastings, events, wine and gastronomical events with the winemaker that Will tel his story.We are all made of stories… Wine Concept has some interesting ones to tell.

Criação de conteúdos - fotografia, design gráfico - e gestão online, redes sociais, websites e publicidade online em áreas como o turismo rural, produção de vinho, restauração, saúde, etc…O mais recente trabalho, para além da gestão de conteúdos da página de facebook, o novo website da Quinta de Alcube - www.quintadealcube.pt - e da Manarte Ópticas - www.manarteopticas.com

Responsible for the dissemination in Portugal, creation of contents graphically wise and digital platform builder of the projects where MINDSHIFT is a partner.

Representation of this French start-up in Portugal in the community of Meero photographers (specialists in artificial intelligence for imaging), meeting with partners (photographers) every month in different locations and formats - Photowalks, workshops, exhibitions, restaurants, etc. in Lisbon, Porto and Faro. - Organising these Meetups, bringing Meero's values, solidifying the community by listening to their needs and concerns, recruiting new partners and reporting back to Paris were the tasks developed by the role of Country Ambassador.

Advanced troubleshooting, contact with the engineering department and customermanagement, are the dominant tasks in guiding customers, from the United Kingdomand Ireland, to loyalty and retention.

This was a time to put out some ideas and projects as POLIVOX Portugal, that intended to put out to everyone's knowledge what Portugal does best. A different product, service idea and who does it best and getting the best that the social media and the world wide web can provide, since the internet users in different platforms is increasing.Developing and looking for a small investment was a hard task that leaded me to wait until POLIVOX Portugal gets to have its opportunity.

Gestão de diversos territórios a sul, em ambulatório e especialidade - Cardiologia, Medicina Interna, Endocrinologia, Pneumologia, ORL e Imunoalergologia.Continuidade de utilização de linguagem e ferramentas do universo CRM no follow up da relação com o cliente e na sua fidelização.

Desenvolvimento de linguagem, atitude e competências na utilização de software no universo CRM:. Gestão de qualidade no atendimento ao cliente através de monitorização de chamadas inbound e análise de registos. . Gestão de reclamações.. Gestão e desenvolvimento de relatórios relevantes à produtividade e qualidade o CRM do call center. . Formador e desenvolvimento de conteúdos para cada acção semanal, numa equipa responsável pela formação a nível nacional.

Responsible for managing a team of 7 advisors in the costumer service, assuring the support and guidance in technicall issues.Mentoring and coaching the advisors and managing the logistic aspects of a team.Use of the language and tools in a CRM invironment in a continue follow up.