Luis Ramirez Mercado Email & Phone Number

Bristow, VA, US

Fairfax, Virginia, United States

• Deploy and configure Windows desktops, laptops, printers, and medical devices in compliance with company standards.
• Demonstrate strong analytical and problem-solving skills, including the ability to identify and resolve issues quickly and effectively.
• Conduct site assessments and pre-deployment site surveys.
• Ensure compliance with all applicable policies and procedures, including data security and privacy requirements.
• Utilize Service Now ticketing system to efficiently process and manage requests from the end user.
• Assist with post-deployment support and maintenance, including issue resolution and ongoing system monitoring.

Fairfax, Virginia, United States

• Managed and coordinated deployment of hardware, software, and system upgrades across multiple Inova facilities.
• Demonstrated knowledge and experience with various deployment tools and techniques.
• Maintained high level of customer service and satisfaction by providing effective and consistent technical support to the end-users.
• Documented deployment procedures, troubleshooting steps, and other relevant technical information to ensure consistent technical practices.
• Conducted user training and guidance to improve productivity and efficiency among the deployment team.
• Successfully deployed and tested over 22,000 devices throughout Inova hospitals and clinics, meeting or exceeding project goals and timelines.

Edinburgh, Indiana, United States

• Contributed to a government-funded project aimed to provide food relief to refugees.
• Managed the preparation and service of food to over three thousand people daily to ensure the meals were nutritious, hygienic, and served on time.
• Demonstrated strong leadership, communication, and interpersonal skills while collaborating with different team environments.

Boca Raton, Florida, United States

• Managed cash register operations, including issuing customer refunds, ensuring accuracy and compliance with policies and procedures.
• Assisted with merchandising and maintaining the sales floor and store recovery, ensuring a visually appealing and organized shopping experience for customers.
• Provided exceptional customer service by interacting with customers, addressing inquiries and concerns, and recommending products and services to meet their needs.
• Demonstrated strong leadership and organizational skills by independently managing the furniture department, ensuring efficient operations and exceptional customer service.

Mobile, Alabama, United States

• Assisted in creating and managing purchase orders, ensuring timely and accurate delivery of goods and services.
• Conducted research on suppliers and potential suppliers to evaluate pricing, quality, and delivery performance.
• Collaborated with cross-functional teams to ensure timely and accurate delivery of materials and components to support production needs.
• Assisted in monitoring inventory levels and ensuring accuracy of inventory records.
• Coordinated with logistics partners to ensure timely and efficient transportation of goods and materials.
• Assisted in analyzing supply chain data to identify areas for improvement and cost-saving opportunities.