Luís Rezende Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brasil

• Managed the operations in the States of Rio de Janeiro, Minas Gerais, as well as in states of the North and Northeast region.• Maintained internal and external indicators and the operational quality KPIs for corporate clients. • Led the trade and operational management of the client L’Oreal in Brazil in relation to its shipments of air and sea imports and exports. • Developed and implemented new resources to reduce operational costs together with the Information Technology department.• Prepared, evaluated, and validated SOPs for the main customers in the regions, taking into account the existing Master Service Agreements (MSAs).• Interacted with the Brazilian Federal Revenue Service for operational matters regarding air and sea imports and exports.• Retained and developed clients in the pharmaceutical, homecare, cosmetics, and defense segments.

Rio De Janeiro, Rio De Janeiro, Brasil

• Reorganized the Trade Department at the Rio de Janeiro branch and aligned the communication between the Operational and Commercial departments.• Took all the steps to become re-registered as an approved supplier of Petrobrás.

Rio De Janeiro, Rio De Janeiro, Brasil

• Opened the branch in Rio de Janeiro including choosing its location, the architectural design, and monitoring the building projects until operations started.• Prepared and trained the branch's operational and business teams.• Developed the portfolio of local customers together with the local representative.• Followed up on the arrival of the special loads in the Suape Port and the transportation of the molds for wind turbines to the client's factory in the Northeast Region.

Rio De Janeiro, Rio De Janeiro, Brasil

• Improved the existing KPIs for the clients Michelin and Merck in order to reduce customs clearance time.• Negotiated and implemented a performance bonus for the client Merck, improving the financial result for the company.• Served as an interface between the area of Operations and the Systems team in order to develop the company's own operating system, translating the operational peculiarities into the logical programming structure.• Trained the operational and customs clearance team for the oil & gas market.

Rio De Janeiro, Rio De Janeiro, Brasil

• Implemented new accounts of mines & energy in the oil & gas segment and managed the operational quality related to these clients.

Rio De Janeiro, Rio De Janeiro, Brasil

• Revised and renegotiated the contracts with the regional representatives together with the Legal Department.

Rio De Janeiro, Rio De Janeiro, Brasil

• Managed the administrative, operational, and business activities of the Rio de Janeiro branch.

Rio De Janeiro, Rio De Janeiro, Brasil

• Was responsible for the administrative, operational, and business management of the Rio de Janeiro branch.• Gave support to the Financial Department in maintaining the receivables within the deadlines.• Participated actively in implementing the operations with Schlumberger, which was the first client in the company's Oil & Gas segment.

Rio De Janeiro, Rio De Janeiro, Brasil

• Was indicated for the professional development program “International Qualifying Program” that was held in Germany and Brazil with the objective of forming a network of international contacts and concluded with presenting a proposal for the development of a new product for the company.• Reorganized the commercial activities in Rio de Janeiro, reducing the concentration of results per client, changing from 75% of concentration in one client to less than 25% in the two main accounts.

Rio De Janeiro, Rio De Janeiro, Brasil

• As Sales Executive, was responsible for developing sea and air import and export trades between Brazil and the United States and for standardizing business information between the offices in Brazil and the US.

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo, Brasil