• Solid career developed for more than 25 years in the areas of Operations, Administration, and Trade working in large companies of international logistics, freight forwarding, and customs clearance• Management of local suppliers and verification of compliance criteria to be approved by the Procurement department • Quality management of customer services through performance indicators (KPIs), while implementing and following up on corrective actions and improvements• Implementation of new customers by preparing and improving the SOPs in line with the MSAs• Preparation of budgets with their intermediate reviews and P&L management• Effective participation in the OAS accreditation process, drafting and/or revising export operation routines• Training, preparing, and developing teams with a focus on customer service, information quality, and operational performance• Broad background in negotiating air, sea, and road freight with approved customers and suppliers along with their conditions of validity and applicability (free time, transit-time, route, frequency, demurrage), including customs clearance services, consolidation and break bulk of cargo, and the collection and delivery of materials to the customer's door (door-to-door) at local, regional, and global levels • Project, implementation, and relocation of offices in Rio de Janeiro• Management of an annual budget of EUR 1 million.e-mail: luis.rezende@hotmail.com