• Provide overall IT support for offices in the Americas, Asia and Europe.• Deployment of images and management of Windows machines with MECM solutions.• New Hire On-Boarding• Manage SFTP/FTP accounts and folders.• Create, manage, and secure distribution and security groups. • Manage and troubleshoot BitLocker.• Password resets for logins to network resources and computers.• Troubleshoot and maintain large office and small office printers/scanners.• Provide support in Spanish for Mexico office. • Audit software licensing.• Maintain up to date asset inventory.• Citrix Access management for internal users and clients.• Conduct IT Orientations and train new users.• Administer Azure services including Entra ID, Exchange, Teams, OneDrive, Endpoint Manager/Intune, and Office 365.• Configure and manage MECM Primary/Secondary site.• SQL Server patch management for 500+ database servers. • Monthly patching of all company servers in line with Patch Tuesday update releases.• Software/Application deployments via Microsoft Intune.

•Troubleshoots network systems to determine root cause for any technical issues.•Assists as necessary in the maintenance and administration of the private AHF MPLS WAN.•Handle problem recognition, research, isolation and follow-up for routine user problems, referring more complex problems to supervisor.•Manage and create new user accounts via Active Directory and Microsoft Exchange Server.•Compiles network reports using diagnostic tools.•Maintain and manage printers and print server. Enable printer's security parameters.•Create, manage, and overlook nodes with Solarwinds NETMON tools. •Create groups and shared mailboxes.•Manage permissioning for files and/or folders on AHF Network.

•Provide break/fix support for but not limited to PC, Laptops and servers.•Troubleshoot software and hardware issues.•Hard drive Degausing project.•Install software and replace and/or repair peripherals.•McAffee Encryption project for laptops.

•Provide local and remote support for computer systems, Exchange email and VoIP telephone system.•Troubleshoot and manage Terminal server environment.•Oversee Zendesk ticketing system.• Manage user/email accounts and computers with Active Directory and/or Office 365 Admin Console.•Build and deploy new workstations based on IT policy and user usability.•Built images and implemented the use of imaging for a more efficient and faster desktop engineering process and deployment.•Troubleshoot and repair hardware or software related issues and exchange peripherals.•Software testing and evaluating network environment to transition from a Windows 7 to Windows 8 environment.

• Manage Ticketing system for Southern California offices.• Image/re-image workstations using Symantec Ghost Software.• Install self-encrypting laptop hard drives and encrypt/decrypt hard drives.• Wipe, clean and recycle unused or non-working hard drives using hard drive eraser.• Computer Encryption Project for PC and MAC.•Manage employee network accounts using Active Directory.