Luis Espinoza Robles Email & Phone Number

Monterey Park, California, United States

• Responsible for analysis, design, development, deployment and ongoingenhancements as needed of consistent training materials to support Training and Operationsinitiatives for Vallarta.
• Led the Learning Management System Implementation to over 35 stores.
• Designed and developed the Onboarding and Compliance Training strategy and E-learning content.
• Built infographics and Standard Operating Procedures for specialized equipment in the field.
• Implement a successful workflow and communication strategy, via Wrike, among the Training Department, Human Resources, and Operations to deploy training initiatives in the field and the corporate office.
• Recommended and implemented Training and Non-Training solutions to enforce operations improvement in the different departments of the supermarket.

Greater Los Angeles Area

• Utilize project management experience to provide learning solutions and training materials aimed to enhance safety and quality control across the 20+ locations in California.
• Design curricula, create content, and roll out training and development initiatives.
• Apply the Six Sigma Methodology to identify operational problems and define solutions along with SME.
• Develop Standard Operation Procedures, manuals, and handbooks, as well as infographics and multimedia outcomes to be used company-wide.
• Provide translation services to ensure all the training materials are easily accessible to the Spanish-speaker employees.
• Manage the content and operation of the LMS as well as other learning platforms such as Playerlync and Everfi

Greater Los Angeles Area

• Identified learning opportunities and provided comprehensive solutions using a database, spreadsheets, and online servers to track down student’s progress in lieu of an LMS.
• Revamped the Train the Trainer Program that helped to create a pool of leaders to be promoted as managers.
• Provided catering services to firms, social events, and fundraisers, along with reaching out to potential customers.
• Contributed to developing a call center project that enhanced the guest’s experience and fueled sales.

Greater Los Angeles Area

• Assisted the People Services Department (HR) with the onboarding process of new employees.
• Created a filing system in compliance with the state regulations in coordination with the Finance Department.
• Reviewed vendor agreements; prepared and maintain a budget and the general ledger.

Torrance, CA.

• Served as trainer for new employees, utilizing different teaching strategies and the training documentations provided by the company.
• Provided excellent customer service and suggestive sales.
• Coordinated deliveries and catering orders.

Oaxaca De Juárez Area, Mexico

• Coached college students to obtain their TOEFL and DELF certifications.
• Implemented multiple teaching techniques such as interactive courses and learning modules online.
• Created a report card system that substituted the traditional grade-keeping.
• Applied the Project-Based Learning approach across the board and reported an increase in student’s certification scores.

Oaxaca De Juárez Area, Mexico

Oaxaca De Juárez Area, Mexico