Luis Espinoza Robles Email & Phone Number

Monterey Park, California, United States

Responsible for analysis, design, development, deployment and ongoingenhancements as needed of consistent training materials to support Training and Operationsinitiatives for Vallarta. • Led the Learning Management System Implementation to over 35 stores.• Designed and developed the Onboarding and Compliance Training strategy and E-learning content.• Built infographics and Standard Operating Procedures for specialized equipment in the field. • Implement a successful workflow and communication strategy, via Wrike, among the Training Department, Human Resources, and Operations to deploy training initiatives in the field and the corporate office. • Recommended and implemented Training and Non-Training solutions to enforce operations improvement in the different departments of the supermarket. • Supervised the LMS team, consisting of a Jr. Instructional Designer and the LMS Administrator.

Greater Los Angeles Area

• Utilize project management experience to provide learning solutions and training materials aimed to enhance safety and quality control across the 20+ locations in California.• Design curricula, create content, and roll out training and development initiatives.• Apply the Six Sigma Methodology to identify operational problems and define solutions along with SME.• Develop Standard Operation Procedures, manuals, and handbooks, as well as infographics and multimedia outcomes to be used company-wide.• Provide translation services to ensure all the training materials are easily accessible to the Spanish-speaker employees.• Manage the content and operation of the LMS as well as other learning platforms such as Playerlync and Everfi• Configurated and led the implementation project of the company’s Learning Management System.

Greater Los Angeles Area

• Identified learning opportunities and provided comprehensive solutions using a database, spreadsheets, and online servers to track down student’s progress in lieu of an LMS.• Revamped the Train the Trainer Program that helped to create a pool of leaders to be promoted as managers.• Provided catering services to firms, social events, and fundraisers, along with reaching out to potential customers.• Contributed to developing a call center project that enhanced the guest’s experience and fueled sales.

Greater Los Angeles Area

• Assisted the People Services Department (HR) with the onboarding process of new employees.• Created a filing system in compliance with the state regulations in coordination with the Finance Department.• Reviewed vendor agreements; prepared and maintain a budget and the general ledger.

Torrance, Ca.

• Served as trainer for new employees, utilizing different teaching strategies and the training documentations provided by the company.• Provided excellent customer service and suggestive sales.• Coordinated deliveries and catering orders.

Oaxaca De Juárez Area, Mexico

• Coached college students to obtain their TOEFL and DELF certifications.• Implemented multiple teaching techniques such as interactive courses and learning modules online.• Created a report card system that substituted the traditional grade-keeping.• Applied the Project-Based Learning approach across the board and reported an increase in student’s certification scores.

Oaxaca De Juárez Area, Mexico

Oaxaca De Juárez Area, Mexico