Accounts Receivable Supervisor
CurrentTrained, coached, and motivated team to post average of 45K receipts for $815M to proper customer accounts and manually processed an average of 16.8K adjustments and credit memos yearly in compliance with SOX and company policies. Assigned, validated, and approved work for 4 FTE and 1 contractor for peak season. Closed accounts receivable sub-ledger monthly and worked with accounting and IT to clarify any exceptions.• Built cash applications team, supporting global growth.• Reduced… Show more Trained, coached, and motivated team to post average of 45K receipts for $815M to proper customer accounts and manually processed an average of 16.8K adjustments and credit memos yearly in compliance with SOX and company policies. Assigned, validated, and approved work for 4 FTE and 1 contractor for peak season. Closed accounts receivable sub-ledger monthly and worked with accounting and IT to clarify any exceptions.• Built cash applications team, supporting global growth.• Reduced unapplied cash by 40% in one year by completing root cause analysis and collaborating with collections team.• Improved turnaround time for processing manual credit memos and adjustments 48% and reduced time to gather back up for audits 33% by implementing new processes for internal requests for invoice adjustments, applications and email handling.• Set daily, weekly, and monthly goals for processing transactions, closing Accounts Receivable sub-ledger every month for 12 years with no delays.• Developed standard operating procedures manual for cash applications, formalizing processes globally and reducing training time.• Created a delegation of authority matrix for credit memos, assisting with training and avoiding major delegation of authority exceptions from audit. Show less
