Luis Antonio Rojas Benites Email and Phone Number
Professional, Bachelor's Degree in Business Administration, with over 6 years of experience in the Customer Success area, focused on process optimization, managing changes that contribute to the company's results. Analytical, with negotiation skills focused on effective communication and good use of resources. Knowledge of ERP systems and Quality Management tools.Expertise: Negotiations, resource management, business relationship and project management.
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Safe Project Manager | Vmo TeamPhilipsBlumenau, Sc, Br -
Safe - Scrum MasterPhilips Jan 2023 - PresentBlumenau-Work in conjunction with the PMO, Quality and Regulatory areas to perform documentation deliverables and tracking prior to each Release.-Manage work priorities and achieve on-time deliveries.-Contribute to the area's strategic plans to eliminate waste, improve quality and reduce costs and time (Lean).-Represent the documentation team in meetings with other areas to discuss and align deadlines and action plans.-Work in conjunction with the Documentation team in a continuous… Show more -Work in conjunction with the PMO, Quality and Regulatory areas to perform documentation deliverables and tracking prior to each Release.-Manage work priorities and achieve on-time deliveries.-Contribute to the area's strategic plans to eliminate waste, improve quality and reduce costs and time (Lean).-Represent the documentation team in meetings with other areas to discuss and align deadlines and action plans.-Work in conjunction with the Documentation team in a continuous improvement plan. Show less -
Senior Technical WriterPhilips Oct 2021 - Dec 2022Blumenau E Região, Brasil-Identifying and implementing tools to advance the Center's Knowledge Management;-Promoting knowledge sharing through the operational business processes and systems, by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchanges of information across systems.-Helping to monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation… Show more -Identifying and implementing tools to advance the Center's Knowledge Management;-Promoting knowledge sharing through the operational business processes and systems, by strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchanges of information across systems.-Helping to monitor and evaluate the knowledge sharing program, including external benchmarking and evaluation programs/opportunities. Show less -
Experienced Technical WriterPhilips Aug 2019 - Sep 2021Blumenau E Região, Brasil -
Company Owner (Entrepreneurship)El Huarike Peruano Mar 2018 - Aug 2019Blumenau E Região, BrasilExternal Business Management Consulting for Restaurants- Good Manufacturing Practices Standards- Activities to avoid cross-contamination- Quality Control Labeling- Cost control and planning processes -
Business Owner (Entrepreneurship)El Huarike Peruano Mar 2018 - Nov 2018Blumenau E Região, BrasilPeruvian cuisine -
Business Project ManagerNetworkingsat Jul 2016 - Dec 2017Calle Boulevard 162 Oficina 1201Significant achievements:* Achieved an increase in internal customer satisfaction and team skills development. * New attendance control procedures were implemented, reducing team tardiness and absenteeism by 75%, as well as improving morale and motivation.* A new filing system for client contracts was implemented, reducing access times by 50% and saving considerable physical space in the office.* Managed to negotiate with a peasant community after their uprising, managing to get… Show more Significant achievements:* Achieved an increase in internal customer satisfaction and team skills development. * New attendance control procedures were implemented, reducing team tardiness and absenteeism by 75%, as well as improving morale and motivation.* A new filing system for client contracts was implemented, reducing access times by 50% and saving considerable physical space in the office.* Managed to negotiate with a peasant community after their uprising, managing to get them to agree to withdraw their protest and allow the team to continue working.Duties:* Project evaluation, planning and management.* Design and implement project management policies.* Analyze and improve cost/benefit of resources.* Human Talent Management Show less -
Senior Commercial AnalystToyota Del Perú S.A. May 2014 - Jun 2016-Responsible to ensure that credit analysis processes are documented and aligned with the global processes documentation guidelines.-Implementation of new standards to facilitate the procedure for the preparation and analysis of new customers, achieving a considerable reduction in file delays.-Planning the content of daily and weekly tasks in order to improve the utilization of team resources.-Drives continuous improvement, optimization & automation of processes based on performance… Show more -Responsible to ensure that credit analysis processes are documented and aligned with the global processes documentation guidelines.-Implementation of new standards to facilitate the procedure for the preparation and analysis of new customers, achieving a considerable reduction in file delays.-Planning the content of daily and weekly tasks in order to improve the utilization of team resources.-Drives continuous improvement, optimization & automation of processes based on performance measures, benchmarking and customer feedback. - Simplified decision-making process. Show less -
Security & Process AnalystIntersendas May 2013 - May 2014Ate - Lima - Perú- Identification, Analysis and Assessment of Operational Risks. - Updating, Elaboration and Implementation of Norms and Procedures for Safe Work and Environmental Care.- Internal audits of unsafe acts and conditions.- Management of Preventive/Corrective Actions and Improvement Opportunities.- Training of administrative and operational personnel.- Induction training for new personnel.- Fire and Emergency Brigade training and coaching.- Updating of emergency and plant… Show more - Identification, Analysis and Assessment of Operational Risks. - Updating, Elaboration and Implementation of Norms and Procedures for Safe Work and Environmental Care.- Internal audits of unsafe acts and conditions.- Management of Preventive/Corrective Actions and Improvement Opportunities.- Training of administrative and operational personnel.- Induction training for new personnel.- Fire and Emergency Brigade training and coaching.- Updating of emergency and plant evacuation plans. Drills.- Control of fire-fighting installations (fixed, portable and automatic).- Investigation, registration and corrective measures of incidents / accidents.- Presentation of documentation to different National and/or Provincial entities.- Control of compliance with the Joint and Several Liability-Third Party Liability Regulations (Ordinances 351/79 and 911/96; Res. 51/97, 35/98 and 319/99).- Implementation of an occupational health and safety management system. Show less -
Customer Success SpecialistPandero S.A. Eafc Jun 2011 - Apr 2013- Management of the company's Internal Complaints Register and Complaints Book.- Elaboration of Management and Customer Service Indicators, for the identification of new opportunities and the elaboration of improvement proposals.- Coordinate the attention of claims with the required areas to meet the needs and requirements of customers. - Analysis and resolution of claims in first instance, conciliation and negotiation.- Implementation of the Virtual Book of Complaints.-… Show more - Management of the company's Internal Complaints Register and Complaints Book.- Elaboration of Management and Customer Service Indicators, for the identification of new opportunities and the elaboration of improvement proposals.- Coordinate the attention of claims with the required areas to meet the needs and requirements of customers. - Analysis and resolution of claims in first instance, conciliation and negotiation.- Implementation of the Virtual Book of Complaints.- Correctly record the response of the requirement in the system for telephone and/or written attention, drafting the respective letter.- Comply with the communication channels for both reception and response to the client.- Comply with the deadlines of the assigned requirements.- Issue monthly reports on complaint management indicators.- To issue improvement proposals for a correct customer service and attention. Show less -
Sales Account ExecutivePandero S.A. Eafc Dec 2009 - Jun 2011- After-sales service.- Implementation of new operations with the associates' account statements.- Comply with process standards oriented to Customer Satisfaction.- Client portfolio management. -
Security & Process AssistantIntersendas Mar 2005 - Dec 2009Ate, Lima, Peru- Coordinate the transportation of heavy machinery within the country.- Assigning operators to specific tasks.- Issuance of expense control and fuel usage reports.- Assist the Head of Transportation in communicating with the Maintenance Shop and Warehouse areas.- Periodic field supervisions in the different trips to various points of the country.
Luis Antonio Rojas Benites Skills
Luis Antonio Rojas Benites Education Details
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Information Technology -
Programa De Actualização Para A Obtenção Da Licenciatura -
Information Technology -
IcpnaReached The English - C1 Level
Frequently Asked Questions about Luis Antonio Rojas Benites
What company does Luis Antonio Rojas Benites work for?
Luis Antonio Rojas Benites works for Philips
What is Luis Antonio Rojas Benites's role at the current company?
Luis Antonio Rojas Benites's current role is SAFe Project Manager | VMO Team.
What schools did Luis Antonio Rojas Benites attend?
Luis Antonio Rojas Benites attended Instituto Infnet, Universidad San Ignacio De Loyola, Universidad San Ignacio De Loyola, Icpna.
What are some of Luis Antonio Rojas Benites's interests?
Luis Antonio Rojas Benites has interest in Politics, Environment, Arts And Culture, Disaster And Humanitarian Relief.
What skills is Luis Antonio Rojas Benites known for?
Luis Antonio Rojas Benites has skills like Customer Service, Process Improvement, Negotiation, Spanish, Microsoft Office, English, Powerpoint, Microsoft Excel, Sap Srm, Microsoft Word, Microsoft Powerpoint, Estrategia Empresarial.
Who are Luis Antonio Rojas Benites's colleagues?
Luis Antonio Rojas Benites's colleagues are Danielle Noall Msn, Rn, Zaneta Bailey, Mahmudul Hossen Maruf, Pruthvi K J, Evgenia Sedova, Paula Rodríguez Fernández, Victoria Von Saltzwedel.
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