Tech Lead, It Service Management
Current
Sep 2022 - Present
AeroLeads people directory · profile
Luis Rosado Email & Phone Number
Visionary leader and AI/ML semi-professional, solving complex ITSM challenges, while dedicated to building communities
at
Prudential Financial
1 work email found
@national.alpfa.org
1 phone found area 732
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Visionary leader and AI/ML semi-professional, solving complex ITSM challenges, while dedicated to building communities
Location
Basking Ridge, New Jersey, United States
Who is Luis Rosado? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Luis Rosado is listed as Visionary leader and AI/ML semi-professional, solving complex ITSM challenges, while dedicated to building communities at Prudential Financial, based in Basking Ridge, New Jersey, United States. AeroLeads shows a work email signal at national.alpfa.org, phone signal with area code 732, and a matched LinkedIn profile for Luis Rosado.
Luis Rosado previously worked as Tech Lead, IT Service Management at Prudential Financial and Director, Chapter Operations & Technology Infrastructure at Alpfa, Inc - Association Of Latino Professionals For America. Luis Rosado holds Graduate Certificate, Management Of Artificial Inteligence from Stevens Institute Of Technology.
Company email context
Email format at Prudential Financial
This section adds company-level context without repeating Luis Rosado's masked contact details.
{first}.{last}@national.alpfa.org
86% confidence
AeroLeads found 1 current-domain work email signal for Luis Rosado. Compare company email patterns before reaching out.
Profile bio
About Luis Rosado
Luis Rosado is a Visionary leader and AI/ML semi-professional, solving complex ITSM challenges, while dedicated to building communities at Prudential Financial. He possess expertise in windows server, leadership, project management, sharepoint, active directory and 43 more skills. Colleagues describe him as "I have had the pleasure of working with Luis these past 4 months through ALPFA and his leadership shines to our entire board. Through his attention to detail, analytic mind, and overall motivation he has inspired all of us to step our efforts up as we give back to the Latino community. He is a credit to any team.", "Luis is passionate about and committed to causes that have an enduring impact. I’ve had the pleasure of working with Luis on the ALPFA NJ Board, collaborating on different initiatives. I am always impressed with Luis’ level of dedication. He truly embodies what it is to be an effective leader, one who can strategize, collaborate, delegate, and execute with the utmost professionalism. Beyond that, Luis’ humor and good nature allow him to easily build rapport with anyone he meets. He’s able to engage others, instilling in them the confidence to lead and leverage their unique talents. I’ve learned a lot from him.", and "Luis is an accomplished IT infrastructure professional, and would be an asset to any IT organization. He is innovative and strategic, yet also has an appreciation for data and detail. Of equal importance, Luis is a proven leader and passionate champion of diversity and inclusion who generously shares his knowledge and time with his community. I thoroughly enjoyed working with Luis."
Listed skills include Windows Server, Leadership, Project Management, Sharepoint, and 44 others.
Current workplace
Luis Rosado's current company
Company context helps verify the profile and gives searchers a useful next step.
15 roles
Luis Rosado work experience
A career timeline built from the work history available for this profile.
Director, Chapter Operations & Technology Infrastructure
ALPFA is dedicated to empowering Latino business people to develop and excel in every sector of the global economy. With 95,000 members in 27 chapters across the United States, it’s a fantastic platform for addressing the DEI issues facing businesses and their employees today. I served as the organization’s director of chapter operations and technology infrastructure, making sure we had the tools we needed to meet the goals of the mission.
Mar 2021 - Sep 2022
I&D Strategy Project Manager Consultant
Developed and updated the global DEI strategy for one of the world’s largest prestige cosmetic brands.
Oct 2020 - Jan 2021
Associate Director, Infrastructure Management
Accomplish objectives in transforming performance and efficiency for global and regional member firms by providing leadership and vision for infrastructure solutions in collaboration with service providers. Lead a team of four in a geographically dispersed project environment involving up to 35K users. Solutions delivery includes storage, data center, engineering, and automation. Implemented budgets up to $2M. ► Minimized risk exposure with solutions to secure application infrastructure by coordinating patching updates and vulnerability remediation across various teams and technology platforms.► Improved digital support service by transforming the model to include Citrix VDI remote access to offshore support contractors.► Modernized infrastructure by spearheading application wide digital transformation and managed the project to refresh application infrastructure with VMs and latest generation of physical servers.
Oct 2019 - Jul 2020
Manager, Infrastructure Management
Accomplished objectives in streamlining interactions among various application and infrastructure teams totaling 75 members by leveraging relationships, project management skills, and technical competence. Scope included steering projects, proof-of-concepts, daily operations, critical incidents, both emergency and scheduled changes, service requests, and escalations.► Saved $750K in costs by negotiating with vendors steep software vendor discounts on an automation project, leveraging relationships and understanding of competing products.► Delivered an SAP HANA infrastructure project on time and within budget by following governance protocols and technical processes.
Feb 2015 - Sep 2019
Team Leader, Windows Server Management
Achieved initiatives in overseeing 2,600 servers and implementing solutions for 10K users, resulting in faster resolution of IT issues and improved performance due to minimal downtime. Managed 12 employees across projects including installations, troubleshooting, migrations, upgrades, and support activities while providing leadership and vision for the IT department including strategic planning of infrastructure and systems. Allocated a $5M budget.► Enabled boosts in staff productivity to unprecedented levels by securing funding and pursuing operational improvements through automation and training; increased average Change completion rates from 30 to 300 per month by standardizing change processes.► Led complex IT infrastructure projects that upgraded the firmware for nearly 100 blade server enclosures, upgraded to new anti-virus and anti-malware platforms, redesigned server build process and automated the OS patching processes.
Oct 2012 - Feb 2015
Windows Server Administration Consultant
Engaged to transform Windows server infrastructure, administration framework, and performance management processes within $52B insurance company, leading infrastructure improvement initiatives in alignment with enterprise architecture standards and long-range business objectives. Administered and provided on-call support for 2,400 servers---80% virtual---and Citrix XenApp/VDI. Managed a wide range of infrastructure projects, leading cross-functional project teams with onsite and remote members. Key Achievements:** Overhauled the system monitoring and alerting processes for a major increase in productivity, partnering with automation and monitoring team; slashed alerts from hundreds per day to dozens and improved automated support ticketing process for alerts.** Advised IT management team on costs, benefits, and risks of infrastructure development strategies.** Resolved major server performance, availability, and security issues, including: --- Ensured compliance with system security auditing requirements. --- Reconfigured servers in alignment with business demands. --- Recovered Windows servers during 3 DR exercises. --- Launched a team SharePoint site for collaboration and project management. --- Produced comprehensive technical documentation. --- Led extensive team training and cross-training initiatives. --- Transferred responsibility for first-level issues to Help Desk / Desktop Support teams, propelling issue resolution rates and driving major improvements in customer satisfaction.
Dec 2011 - Oct 2012
Senior Network Administrator
Serving within $4B Industrial Automation – ASCO Valve Division of $24B manufacturing company, led enterprise-scale infrastructure administration and development projects; administered HP EVA SAN 4400, HP ML 4048 Tape Library Unit, and HP Blade Servers. Key Achievements:** Served on AD Governance Committee, defining AD administration and change management policies. ** Slashed operating costs by $100K and developed innovative recommendations to cut licensing and hardware costs by an additional $200K.** Drove revenue generation and business development capacity by increasing global engineering access speed by 40%.** Delivered key performance improvements and business solutions supporting major business functions, including engineering, sales, service, and finance: --- Leveraged Citrix solution for accounts receivable department to transform business processes and facilitate an industry-leading rate of 42 days-sales-outstanding (DSO). --- Implemented Google mini search appliance for technical sales support team, slashing time to search for customer quotes from 20 minutes to 5 seconds.
Nov 2006 - Sep 2011
Network Administrator Consultant
Served as primary Windows Active Directory SME responsible for migrating thousands of users and computers from multiple domains into one Active Directory domain.- Regularly resolved the highest number of Windows Server support tickets per month- Responsible for establishing WSUS infrastructure for windows patching- Negotiated over $150K discount for migration tools- Served on info security response team quickly tracking down security related logs- Administered Citrix servers and performed server builds
Oct 2004 - Nov 2006
Network Operations Center Engineer (12Am-8Am)
- Monitored entire datacenter infrastructure and applications for alerts and issues- Ran backups using Backup Exec and rotated backup tapes to offsite storage- Sent out firm-wide IT outage communications- Performed level 1 Windows Server troubleshooting
Mar 2004 - Sep 2004
Technical Training Consultant
Gt Solutions, Inc.
- Instructed hundreds of students to achieve A+ computer hardware service technician certification including Windows OS, laptop, and desktop support- Developed technical training curriculum and study guide books
Feb 2001 - Jun 2004
Network Administrator Consultant
- Consulted for dozens of NYC non-profit organizations through weekly visits to service small websites, servers, desktops, laptops, and printers.- Performed onsite IT inventorying, security assessments, and documenting configurations.
Oct 2002 - Feb 2004
It Administrator Consultant
- Migrated department to Windows Active Directory- Setup, configured, and supported Microsoft Exchange systems for department email- Established server and desktop patching through WSUS- Supported all Windows laptops and desktops- Set-up site-to-site VPN which enabled digital collaboration between two offices.- Administered Symantec Anti-Virus software
May 2001 - Sep 2002
Computer Lab Technician
- Supported computer lab OS and hardware- Set-up new Active Directory domain across multiple networks- Re-imaged computers on weekly basis
May 2000 - Oct 2000
Hardware Support Technician Consultant
- Provided deskside OS support- Repaired all hardware for laptops, desktops, and HP printers- Imaged laptops
Jul 1999 - Jan 2000
4 education records
Luis Rosado education
Graduate Certificate, Management Of Artificial Inteligence
Stevens Institute Of Technology
Mba, Management And Business Strategy
Rutgers University
Ba, Psychology
North Carolina Central University
High School Degree
The Stony Brook School
FAQ
Frequently asked questions about Luis Rosado
Quick answers generated from the profile data available on this page.
What company does Luis Rosado work for?
Luis Rosado works for Prudential Financial.
What is Luis Rosado's role at Prudential Financial?
Luis Rosado is listed as Visionary leader and AI/ML semi-professional, solving complex ITSM challenges, while dedicated to building communities at Prudential Financial.
What is Luis Rosado's email address?
AeroLeads has found 1 work email signal at @national.alpfa.org for Luis Rosado at Prudential Financial.
What is Luis Rosado's phone number?
AeroLeads has found 1 phone signal(s) with area code 732 for Luis Rosado at Prudential Financial.
Where is Luis Rosado based?
Luis Rosado is based in Basking Ridge, New Jersey, United States while working with Prudential Financial.
What companies has Luis Rosado worked for?
Luis Rosado has worked for Prudential Financial, Alpfa, Inc - Association Of Latino Professionals For America, The Estée Lauder Companies Inc., Kpmg Us, and Memorial Sloan-Kettering Cancer Center.
How can I contact Luis Rosado?
You can use AeroLeads to view verified contact signals for Luis Rosado at Prudential Financial, including work email, phone, and LinkedIn data when available.
What schools did Luis Rosado attend?
Luis Rosado holds Graduate Certificate, Management Of Artificial Inteligence from Stevens Institute Of Technology.
What skills is Luis Rosado known for?
Luis Rosado is listed with skills including Windows Server, Leadership, Project Management, Sharepoint, Active Directory, Vmware, Servers, and Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial