Longhorn Health Solutions is the largest Medicaid and Medicaid HMO supplier in the state of Texas. LHS is the unrivaled provider of incontinence supplies for Medicaid and STAR PLUS members in the state of Texas. We provide the highest quality of adult and pediatric supplies available.

• Managed operations for 10 DME Branches in Texas, ensuring top-notch service delivery.• Implemented customer-centric approach, focusing on quality care over quantity.• Streamlined processes resulting in a 15% increase in efficiency and customer satisfaction.

* Managed and over saw daily operations for a multi-family residential development.* Collected rents for over 60 units.o Tracked and managed monthly financial statements including expenses.* Hired and fired fulltime and temp staffo Trained new staff

* Oversaw operations in acquiring domain names* Website development* Handled all financial transactionso Expenses recordso Sales Records

* Oversaw all distribution for medical supply companyo Purchase requests, purchase orders and distribution of equipment* Hired and train all new warehouse employees

* Interfaced with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. Provided customer service support and resolution of routine problems regarding client's product or services.* Conducted needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.o Maintained a broad knowledge of products, pricing, promotions, procedures and other important issues through management communications, meetings, client focus groups, and formal training.o Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.* Hit every metric, every quarter for maximum bonuses.o Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.o Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects.