Planned and led the execution of the website project roadmap:- CitrusAd (retail media advertising)- Typesense (open source search engine)- PC Builder- Email Automation- Saleor (e-commerce replatforming)- Deal of the day (website feature)- UI/UX Optimization

Reporting to the Continuous Improvement & Customer Care Director, I am responsible for an overallteam of more than 350 people in Angola and Mozambique.Team main activities include:▪ First-line customer service (inbound calls and social media);▪ First-line partner and salesforce service▪ Backoffice customer complaint analysis▪ Outbound campaignsOther team and personal responsibilities include:▪ Outsourcing management▪ Quality assurance▪ Customer… Show more Reporting to the Continuous Improvement & Customer Care Director, I am responsible for an overallteam of more than 350 people in Angola and Mozambique.Team main activities include:▪ First-line customer service (inbound calls and social media);▪ First-line partner and salesforce service▪ Backoffice customer complaint analysis▪ Outbound campaignsOther team and personal responsibilities include:▪ Outsourcing management▪ Quality assurance▪ Customer experience management▪ Budget setting and monitoring▪ Process improvement▪ Supplier negotiation▪ Staff development▪ Knowledge base management Show less

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